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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: not getting newsletters and all special mailings

meghan opened this issue on Apr 29, 2013 · 5 posts
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meghan ( ) posted Mon, 29 April 2013 at 10:13 AM · edited Wed, 13 November 2024 at 5:18 AM

I'm not getting the newsletters and special mailings... I'm a Prime member and have received those specific emails.

So I checked my RR profiled and it is checked on 'Yes'. All of my filters on my email accounts are unchanged and already include renderosity. It's been going on the last two or three of months, but I haven't had time to prioritize it. Can someone let me know what might be happening and how to fix it?

Thanks


TinaK ( ) posted Mon, 29 April 2013 at 10:28 AM

Hi meghan,

I will look into this for you and let you know if I see anything else that may need to be done on your end.

 

I will also contact our Marketing Dept and make sure all is well there with your email address.

 

Thanks

Tina Kaylor

Community Manager

meghan ( ) posted Mon, 29 April 2013 at 10:54 AM

Thanks!


TinaK ( ) posted Mon, 29 April 2013 at 12:11 PM

We have removed your account from the do-not-mail list and have added the subscriber role back to your account.

We would like to share the following links with you in case you continue to have trouble.

 

http://www.renderosity.com/mod/emarket/index.php

 

Please let me know if there is anything I can do for you today.

 

Have a great week.

Tina Kaylor

Community Manager

meghan ( ) posted Mon, 29 April 2013 at 5:23 PM

Thank you! cross fingers for May


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