I just got home from running a little test... I downloaded the same 43MB file I've been testing with using the public WiFi at Centerpoint Medical Center here in Independence. The download speed averaged about 600KB/sec - still not the 1 - 2 MB I used to get, but much better than the 113KB I got from home when I tried a couple moments ago.

Very baffling... While I agree with BWSupport that there are countless variables out there, something changed a little over a month ago. I do find it odd that I can download @ anywhere from 1 - 3 MB/sec from anywhere else, but not at Renderosity. Perhaps something changed in or around Renderosity/Bondware's locale? Very curious...

The info you requested..

1.) your ISP: Comcast

2.) which browser and browser version you are using: IE 10, Firefox, Chrome - on 3 different systems..

3.) router model and software version: Comcast Xfinity, Arris TG862 (Firmware unknown - pushed to router/gateway automatically by Comcast

4.) modem model: N/A

5.) anti-virus/firewall software you are using: AVG Anitvirus/Firewall on System 1, Norton Antivirus/Friewall (provided as part of my Xfinity service from Comcast) on other systems.

6.) your general location: Kansas City, Missouri area.

7.) post your trace route results to www.renderosity.com..... coming soon

Thanks for keeping us in the loop, BW Support. I know it's a lot of troubleshooting, and a very complex issue. I think I speak for many of us when I say we feel better knowing you're still investigating the issues.

So.... Let me display my abundance of ignorance here, and ask if anyone knows what/where/why the "v11.nd2.nas.peak10.net" represents? In both Art's and my trace routes, it seems like all the timeouts start here... I know BW Support says the timeouts don't neccesarily make a difference, but still.... Seems like a bottleneck to me..

Did a Google search for "peak10" - they do have a facility in Nashville, which is Rendo's area. I wonder if this could have anything to do with these issues.

That's my tracert above. I emptied my browser cache and restarted my machine before I did this, so there was nothing else there.

1.) your ISP: Century Link (was Qwest)

2.) which browser and browser version you are using: IE 10

3.) router model and software version: Router model: don't know on DSL

4.) modem model: Q1000

5.) anti-virus/firewall software you are using: Windows Security Essentials

6.) your general location: Denver, Co.

7.) post your trace route results to www.renderosity.com

I am hitting a similar 'brick wall' that RodS is hitting where my trace starts timing out, except it's v10, not v11.

Why is my tracert not showing? It's in my file locker here and I copied the link.

http://bw-1651cf0d2f737d7adeab84d339dbabd3-rrfilelock.s3.amazonaws.com/ROTrace070613-3_25pm_47864.jpg?AWSAccessKeyId=0M0V7HYQVC2XCPNWY102&Expires=1373148935&Signature=pQ4x9txbAWoaxqyzRF5oJkQiMic%3D

*This is an edit: Now it's showing, but just in case it doesn't again, I'll leave this here.

And another thing. I had store credit and I just purchased a product to use it. I thought I hit the 'Apply' button but evidently not (?) So, anyway I went back to apply it to my total and got an error because it had already processed my purchase, because it said my shopping cart was empty. So, my purchase is listed as 'Unpaid' which is okay, because it wasn't paid yet. Then, I went and clicked on it in My Account and went ahead and paid the amount through PP. It is now 20 minutes later. It's still showing as "Unpaid" and I have not received a delivery confirmation. I received my PP statement right away. o.O

Additionally, my In Store Credit says one amount on my Account page and more on my Check Out page. Which is it - the one on my Account page or the one on my Check Out page?

It is nearly three hours later and I STILL do not have a link to download my order, and it is STILL showing as unpaid. I've made screen shots and I will upload it if you want. Needless to say, I am NOT happy.

1.) your ISP: Comcast

2.) which browser and browser version you are using: Chrome and Firefox

4.) modem model: ARRIS TM602G

5.) anti-virus/firewall software you are using: Norton (problem persists even when Norton is disabled)

6.) your general location: Portland, OR

Quote - It is nearly three hours later and I STILL do not have a link to download my order, and it is STILL showing as unpaid. I've made screen shots and I will upload it if you want. Needless to say, I am NOT happy.

It is now nearly 2 am MDT - 10 hours later, and my account is still showing my order as unpaid, in spite of the fact that I have a PP receipt that I received at 3:58 pm that says otherwise. I still have not received an email with my download link probably because your system thinks I haven't paid. Maybe I could download it from my Account page, but I would prefer not to as long as your system is showing it as 'Unpaid'. I haven't tried and I'm not going to because I want to be sure it is shown as 'Paid'.

I 'was' going to see if I had slow download speeds too for you. I have to say, this is the slowest download speed ever, because I still don't have what I paid for 10 hours ago on my machine.

Yup. Sunday morning here on the east coast and that same 58 Mb file I have been using as a gage. downloaded from my account downloadable area in 30 seconds as apposed to the usual 6 minutes.

I notice now that I get a slightly better speed early in the day rather than later, yet the amount of people online here is greater now than in the evening. Granted the improved speed is 144 kb/s instead of 90 kb/s, but it is strange. It seems everone's trace route stops at the nas peak 10. Is that a hub that lots of sites meet up at? I guess that would still not explain the variations and the fact that some people do not seem to be affected.

I did try a download with Norton disabled at home, but it did not change anything. ugh

BTW, speaking of Rendo's site not working right ... has anyone else experienced the situation where the up & down arrows for the What's Hot Today bar on the right hand side of the store pages don't always function?

I have. Sometimes they work and sometimes they don't.

Well, the copy and past didn't work too good. The column is called "What's Hot Today". The up/down arrows sometimes don't function.

That sidebar is overlapping on my My Gallery page. It's not overlapping on my My Artist page or inside my gallery when viewing a particular image. My Up/Down arrows seem to be working. I tend to use the slider bar though. 

**mrestey and **SidheRoseGraphics,

****Let me go look into these issues and I will get back with you.

Just wanted you to know you are not being ignored.

**mrestey and **SidheRoseGraphics,

Tried to duplicate these issues but didn't have a problem.  I am using Chrome can you tell me which browser you are using so I can try and see if I get this issue with those?

I have the same issue with the 'My Gallery' page. I Have ever since the last round of 'improvements.' No, it doesn't do that with Chrome, but it does with IE - which most people still use. I suspect Mike and Ray are also using IE.

I am using IE10 as I stated above, Tina. I generally have my window set to 125% zoom because it's easier for me to see things - especially here with the images in galleries. I thought this might be the problem with the sidebar overlap but I set it to 100% and still have the overlap. I did - just now - click on the "Compatibility View" icon in my browser window bar (the 'broken page' icon) and it fixed the overlap on the My Gallery page. So, evidently there is an issue with compatibility with IE10, if not IE9, etc. 

I did get my download email for my purchase at 8:30 am this morning - thank you. I just downloaded both files and they downloaded pretty fast - 816-818 kb/sec. I don't know if the download problem has been fixed but that was pretty fast. 

Oh my I am so happy and we will keep our fingers crossed that the download speed stays this way.

Please keep me updated.

OK - I ticked compatability view for Renderosity, and the "My Gallery" page looks fine, now.... Didn't even think of compatability mode 'till Ray mentioned it.... DUH....

I'm gonna try a test download....

No change here...... 135 KB/sec tops.... sigh

Compatibiliy view will only affect the html/css display and have no bearing on downloads.  

As for the "request timeouts" once connections make it into the Peak 10 facility - that is because we have ICMP restricted at the firewall level for security purposes.  It's not an indicator of any sort of issue or bottleneck.  Whatever is happening is occurring somewhere en route to the data center at Peak 10 outside of anything we can directly control.  If the bottleneck were in fact at the Peak 10 level, then everyone would be experiencing the same issues with download speeds.

Well yes, that is understood regarding the page display and the downloads. Two separate issues, thus two separate paragraphs above.

WOW! Looks like a lot happened since my last post. Sorry I'm late to the party.

TinaK, I typically use Mozilla Firefox. I could try some of the others to see if the issue is the same if you wish. I recently downloaded and installed Chrome to see if it made a difference in my download speeds - it didn't.

I just tried my experimental file I have been using to test the downlod speeds and it is as slow as it has been for the last 3 weeks. Well, at least in the later part of the day anyway.

I can generally download with ANY browser @ 22 - 30 Mbps in the morning.

I still say it has to do with how busy your server is.

I'm at work, and I just tried downloading the same 45MB file I've been experimenting with for the last week.

It downloaded at 1.6MB, and took 6 seconds..... WTF??? I'm REALLY scratching my head, now...

I can DL from Rendo at work, and get 1.6MB/sec. But at home, I get 90 - 130 KB/sec. But only at Rendo... I can DL from anywhere else @ 1 - MB/sec.

Looks like there's a lot more at play here than I thought... Most baffling, but it does explain why some folks have no problems with slow DL, and others do.. And why the techs at BW are having difficulty tracking the issue down..

Quote - I am using IE10 as I stated above, Tina. I generally have my window set to 125% zoom because it's easier for me to see things - especially here with the images in galleries. I thought this might be the problem with the sidebar overlap but I set it to 100% and still have the overlap. I did - just now - click on the "Compatibility View" icon in my browser window bar (the 'broken page' icon) and it fixed the overlap on the My Gallery page. So, evidently there is an issue with compatibility with IE10, if not IE9, etc. 

Activating Compat view in IE 10 will typically throw it into IE 7 standards.  If, when in IE 10 you hit f12, you will get a developer menu.  If you look at the 'title' area there is a selection for Document Mode and Browser Mode.  If both Browser and Document Mode list IE 10, and the page layout is broken, then the page (HTML or CSS) does not confirm to IE 10 standards markup and will display with a 'broken' layout.

In short, if you need compat view on to view the site correctly, then the site does not follow current standards in one or more places.  For me, in IE 10 - activating Compt View breaks the homepage badly.

It says IE10 Compat Mode for the Browser and IE7 for the Document Mode. 

Still no change here. :( 

NOPE! No change here either. My Prime membership is about to expire and I will not be renewing it.

Hey. Finally a change ... The download speeds are actually getting WORSE if you can believe it. I think dialup is faster.

I now get about .1 MB per second here at Renderosity! WOW!

About 20 minutes to download a 21 MB file.

Again ... only here at Renderosity.

What's wierd is I can get halfway decent speeds from Rendo if I download at work, or even at the lobby of the local hospital.... But not at home.

And yet, I can DL from RDNA or YouSendIt at 2 - 3 MB/sec. At home, or away from home.

I was just sitemailing with Art - no change for him, either.

I sure don't understand it....

I downloaded two texture sets in the last 24 hours and they loaded pretty fast. My ebots and mail bots are still appearing at odd 'spastic' intervals (i.e., whenever) in my Yahoo mailbox. I DID notice that the Accept Friend Requests is fixed now. Thanks for that.

I don't understand it either Rod - especially if nothing's changed on yours, Arts, strifex' and mretseys ISPs after the last big 'fix'...what, almost 6-7 weeks ago now?

I downloaded a 16gb game from Steam today faster than I did my purchases from Renderosity. 

:( 

Yes. I wish more of the vendors from here offered the same products at DAZ3D or RDNA. I have fine download speeds from those two places.

I would love to renew my Prime, but what's the use if I'm not going to be downloading from here. Comcast had no answers(big surprise). I've used different browsers...no change. I even have a new modem since all this began...no change. I've reset my own network a few times...no change. I download from other sites at excellent speeds and here...no change. I'm sure IT here tried to look into this, but alas...no change. Can you shut down a website and reboot? Probably not. Oh well.

Why can I download from my account at work and it moves fast, but not from my home computer? No one seems to have a clue. It is too strange. It's not worth it to me to bother with Prime anymore. I don't have time to wait for downloads at 60-90 kb/s. I'm sure I'll have to buy something from here once in awhile, but no more Render Rewards months. Probably for the best. I am starting to save money :)

Well techincally you can reboot, it's just not likely to fix the problem

You restart both the webserver service(s), and the actual machine.

I'm probably not going to renew mine, either. I hate it - Rendo does have tons of really cool stuff in the marketplace - but like Art, I just don't have time for download speeds that are only marginally better than dial-up. The last couple things I bought took almost 45 minutes to download at an average of 75KB/sec.

Yes, I can download at work at 1 - 2 MB/sec - but with my job, I rarely have time to do anything on line, and I shouldn't be doing it at work anyway. I SHOULD be able to do it at home.

All I know is:

1. This issue started nearly 2 months ago, after the latest round of "improvements" to the site.

2. I can download from any other website @ anywhere from 1 - 3 MB/sec. at home or at work, or at a WiFi hotspot.

3. I can download Rendo's free content at 1 - 3 MB/sec. at home or at work, or at a WiFi hotspot. Marketplace purchases do well to break 100 KB/sec. But only at home.

4. This is consistant with 3 different computers, and 3 different browsers. Re-booting computers and/or network/router/modem has no effect on the issue.

5. No one seems to have a clue as to why this is the ONLY website experiencing this issue.

I will purchase here occasionally, but will not renew my Prime membership at this time. If, at some point, this issue gets cleared up, and I am able to consistantly download at the 1 - 3 MB/sec speeds I was able to for 3 years prior to this issue popping up, then, and only then, I will consider reinstating my Prime membership.

Indeed. I am of the same mind. It's practicality and nothing personal, because I would love nothing more than to have business as usual.

Well, as Adorety said, "I'm sure I'll have to buy something from here once in awhile". So, I looked at my Prime purchases from this last season and took note of the fact that my purchases did indeed make it well worth the Prime price. And, between the 50% off price of the Prime membership and the 20% coupon, I decided to go for it after all. BUT, this is only for these two reasons:

1: I have examined my spending here and realized that between what I have been spending and the lack of resolution concerning this download speed issue that is experienced ONLY here I will be spending far less money this year - I have already begun cutting back, and I LIKE IT! I am now FAR more discerning about what I purchase partly because I know the download process will make me pay for my choices.

2: I don't expect I will be spending enough to meeting the Render Rewards minimums anymore which makes the Prime all that much more valuable.

So, if I'm going to have to wait forever for a purchase to download I may as well get it at a good price right?

Hey, you know, Rod brings up a good point AGAIN! "3. I can download Rendo's free content at 1 - 3 MB/sec". WHY?

I never DID get a response to my question a while back as to just WHERE the server that houses the "lockers" is and why I can download from that so much faster than the server that houses the purchased items. Why is that I wonder. Why did I not get a reply to that? Hmmmmmm. Could it be because they are they same server? Who knows? Nobody is saying.

Edward Snowden probably knows.....

slaps self in head

:-P

Everyone,

I just wanted to make you aware that we are looking into providing an alternate download option for those who are confined to the issues of Comcast.  This may take a couple weeks to implement, test and put into production on the site - but we will get that done as quickly as we can.  We are also meeting with our data center next week to see if we can address this issue in any other fashion.

Thanks for the update.

Also, I would be open to a slightly technical explanation as to how Comcast is effecting this. If they are, I want to address them armed with some info. If I'm paying for Comcast and they're hampering me from accessing web sites, then they need to address my bill and what I'm paying for.

I appreciate the notification and look forward to updates.

Thanks, AD

Thank you for the update. I am of the same mind as Art - anything would be helpful.

I know some of our posts here have been born of frustration with the situation. Rendo has the best CG marketplace going with amazing products, and more being added daily. I'm also very much looking forward to updates, and a resolution.

adorety,

I don't have hard specifics.  The common theme throughout this thread is that these issues are pertaining to those users who have Comcast as their ISP.  There is plenty of evidence out there that supports that fact that Comcast has been throttling traffic for years. There's also evidence that supports Comcast throttling traffic that runs through Level 3 (which if you take a look at the trace routes screen shots posted in this thread you will see that connections run through Level 3 to get to Renderosity), such as this:

[ http://www.lonniewest.com/index.php/writing/technology/135-comcast2

](http://www.lonniewest.com/index.php/writing/technology/135-comcast2)

And this one:

http://www.tomsguide.com/us/comcast-level-3-net-neutrality,news-9211.html 

Those are interesting and disheartening articles. It leaves me, the little guy, feeling powerless to confront such a monstrous corporation. It appears Verizon/Fios is in my area now. It may be time to switch or at lest threaten to switch.

Thanks again and good luck with finding a work around. I am sincerely curious to see what comes of this.

AD

I still do not believe this is Comcast. If any of you who have Comcast were to go log into your Comcast account and poke around you will find that they DO say they limit you to 250 Gig of data trans per month. I reviewed my usage and I NEVER come even close to that. Plus, why would they limit ONLY what I download from Renderosity but not DAZ or RDNA when it's volume they are concerned with? If they felt I was excessive in my data transfer they would likely limit ALL my data transfer not just that from Renderosity.Additionally, there are other people who have chimed in here a time or two with the same problem but their ISP isn't Comcast.

Now, having said all that, that isn't to say it is specifically Renderosity causing the issue. I am willing to accept the fact that there might be a technical is at some point between Renderosity's servers and certain individuals, though I find it hard to believe that only the few of us participating in this forum draw data through that specific route too.

This is interesting:

http://www.cnn.com/2013/07/24/tech/web/us-internet-speed/index.html?hpt=hp_c3

Yeah, I think when my 2-year "obligation to avoid early temination fees" is up with Crapcast, Im going to try ATT Uverse - it's the only other alternative where I live.