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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: order 112402753

Spit opened this issue on Oct 01, 2013 · 5 posts
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Spit ( ) posted Tue, 01 October 2013 at 7:39 AM · edited Sat, 09 November 2024 at 11:11 PM

The order completed, but the files in the account say pending.

I accidentally checked off PayPal, noticed it, and put in my card number etc, but don't remember if I actually switched the selection to card though I think I did. And I wasn't sent to PayPal.

Please look into it so I can download.

Thanks

 

 

 

TinaK ( ) posted Tue, 01 October 2013 at 9:39 AM

Hello,

I am showing your payment method was INV which means you will need to send a check or money order into the office.

Or the other option would be:

Hello,

Please log into your paypal account and choose the SEND MONEY option. 

Send the amount due to payments@renderosity.com . 

Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

Tina Kaylor

Community Manager

Spit ( ) posted Tue, 01 October 2013 at 8:15 PM

Payment sent through paypal and email sent to the store.

 

BTW I was never sent to Paypal to make payment.

 

StaceyG ( ) posted Wed, 02 October 2013 at 9:44 AM

Hello

 

I have confirmed your paypal payment and marked your order as paid

 

 

Thank you

Stacey

Spit ( ) posted Wed, 02 October 2013 at 10:30 AM

Thank you. Downloading now. :)

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