Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hello,
I am showing your payment method was INV which means you will need to send a check or money order into the office.
Or the other option would be:
Hello,
Please log into your paypal account and choose the SEND MONEY option.
Send the amount due to payments@renderosity.com .
Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.
Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.
Tina Kaylor
Community Manager
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The order completed, but the files in the account say pending.
I accidentally checked off PayPal, noticed it, and put in my card number etc, but don't remember if I actually switched the selection to card though I think I did. And I wasn't sent to PayPal.
Please look into it so I can download.
Thanks