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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

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Subject: Order #1124344417

Lacplesis opened this issue on Nov 30, 2013 · 4 posts
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Lacplesis ( ) posted Sat, 30 November 2013 at 7:55 AM · edited Mon, 23 September 2024 at 1:35 PM

Hello,

I had problems with my ISP last night and kept getting download interruptions. I hit your download limit on the Sailing Yacht Dolphin 55. I got the other files OK. Could I please get a reset on the Yacht?

Thanks,

TinaK ( ) posted Sat, 30 November 2013 at 8:57 AM

Hello,

 

I have reset all of your downloads for you so you can try again.

 

Please be sure to disable any download accelerator/ manager for they do not work with our system.

 

Thank you and have a nice day,

 

Tina Kaylor

Community Manager

Lacplesis ( ) posted Sat, 30 November 2013 at 9:26 AM

Thank you,

I don't think I have an accelerator/ mgr, but seems like Google, Microsoft, Adobe, etc., etc. are always wanting to add updates. Perhaps I have one I don't even know about (hehe).

Thanks again, have consistantly been quite a help.

TinaK ( ) posted Sat, 30 November 2013 at 10:48 AM

Your very welcome.

 

Have a wonderful day.

Tina Kaylor

Community Manager

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