What I've done so far:

Checked both the Win and Mac discs. and made sure they were inserted properly.

Cleaned the disc.

Varified that the disc drive does indeed work.

Verified that the prev. version of Poser is recognized.

Opened an incident with SM

Have a thread going over at RDNA as well.

In the process I forgot and didn't write down my PS to SM and have yet to recieve a reset e-mail ... or any e-mail acknowledging the report this morning (did get the e-bot email on Friday as they were out of office).  

Update: Password problem resolved ... sent an update to the incident report saying issue still open.

Have you checked to see that the drive can open other discs? I.E. is the DVD drive dead?

yes I verified that the drive does in fact work and it responds to the disc of an earlier version of Poser (PP2010) as well.  As you can see by my list, I have troubleshot quite a few possibilities, drive, disc ... I know that sometimes the disc is too clean and needs to be wiped down ... that didn't work either.  I made sure that it wasn't the wrong label that it in fact was the Windows disc and checked the Mac disc as well. 

Thank you for your response.

Boni

I've gotten a response from SM,  wish me luck. :)

Quote - Checked both the Win and Mac discs. and made sure they were inserted properly.

It's Win or Mac isn't it ?

Why would you need a Win** and** Mac Disc ?

As far as I know
Win Disc goes with a PC only
Mac Disc goes with a Mac only

There had been an issue with mis-labeled discs,(with another program)  I was merely covering all my bases. I am aware of the differences between operating systems and  computer platforms.  Sorry I didn't make that clear.

Boni, try to check the disc on someone elses driver if it's possible. Friends, workplace? Because it's also possible that the disc is empty. Had something like that once with a music CD. Also had once a DVD with a different film than the one that was labelled on the disc. A simple error by the factory who prints the discs is something most people don't think of when ruling out the source of the problem. But it happens.

Thank you for that advice, SM beat you to it though and suggested the same thing.  I did test the disc on my partner's laptop and had the same results.  I'm awaiting SM's response for the next step today. (it's not 8:00 am yet).  Thank you everyone.  You are all so helpful.

Boni

In my PC ya can see disc size or right click properties

ya can right click and open in new folder see if theres anything on the disc

All it says is "insert disc".  It doesn't aknowledge a disc in the drive at all.

This is in two different computers.

Sounds like a duff CD/DVD so not a lot you can do apart from get a replacement. 

That's what I'm waiting to hear from SM.  I was hoping they would let me dl a digital copy while I wait for the replacement ... but that would be too much to ask I guess. 

Boni

swear to god im a idot

lets try this again

In my PC ya can see DVD DW Drive (D:) if there's no disc
or if it's not reading the disc at all.

I don't have a poser disc
but The Frozen Throne disc reads

DVD DW Drive (D:)
The Frozen Throne
0 bytes free of 480 MB

if ya see something like
DVD DW Drive (D:)
poser
o bytes free of ....MB

then at least ya know it's reading the disc.

disc size or right click properties.
if theres no file size the its probably a blank.

ya can right click and open in new folder see if theres anything on the disc.

if there is not then it's blank
if there is look for a poser.exe click on it to install.

command prompts ya can load a disc.

if it's not reading the discc at all open shut open shut Drive (D:) a couple times see if it finaly catches.

think ya might be able to look on the poser disc and see where it's been burned.
maybe not.

in the old days if all we got was "insert disc".  we would use vaseline rub some vaseline on are skin under part of are forarms where there's no hair.whip it off then rub the disc on are skin to get a very small amount of vaseline on the disc.as odd as it sounds it would work.

OMG!  It worked! THANK YOU! wow.  okay ... let's see if it installs.  wow.

Boni

I'm up and running ... ready personalize my configuration and get all my runtimes in order. :)

Wouldn't you have been able to just put your license key into SM's downloader and download it digitally? If that's possible, it might be worth doing to have a backup.

And I would make a back up of those CD's as soon as possible.

Then install the latest SR and the content updater to get the newest versions of Rex and Roxy, and faceroom compatibility.