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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Is it possible to cancel a gift certificate purchase to rebuy as a GIFT? - #1125

ptrope opened this issue on Jul 15, 2014 · 4 posts
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ptrope ( ) posted Tue, 15 July 2014 at 10:39 PM · edited Fri, 22 November 2024 at 9:44 PM

The purchase workflow for a gift certificate is anything but intuitive - a big button that says "ADD TO CART" next to a tiny, untitled button for a gift that you only know about by hovering over it? I would expect that the default action for a gift certificate would be that it is added as a gift, and then be prompted to enter its recipient info, but now it appears that I bought it for myself, instead, which makes no sense at all.

Can this purchase be refunded so I can buy it for the person for whom it was intended? And do I need to click the tiny untitled button for sure, to make that happen?

ShelbiE ( ) posted Wed, 16 July 2014 at 9:56 AM

Hi,

I'm happy to assist you with this.  If you would like to "site mail" or email me

(store@renderosity.com or shelbi@renderosity.com)  with the intended recepient

for the gift card, I will be glad to "gift" it to that member if you would like.

 

Thank you,  😄

ShelbiE

Administrative Assistant

ptrope ( ) posted Wed, 16 July 2014 at 10:19 AM

Thanks, Shelbi! E-mail is on its way!

ShelbiE ( ) posted Wed, 16 July 2014 at 10:34 AM

Great!!  I've taken care of this for you.

 

Have a great day!!  :biggrin:

ShelbiE

Administrative Assistant

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