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DAZ|Studio F.A.Q (Last Updated: 2024 Nov 21 11:14 pm)



Subject: Where is DAZ


Nukeboy ( ) posted Sat, 23 August 2014 at 2:00 PM · edited Fri, 22 November 2024 at 10:18 AM

Need a DAZ phone #.

Bought a new computer and I'm trying to reload abunch of stuff. 
For some reason, my DAZ password didn't work, so I created a new one.  Got the response from DAZ, tried the new password and zilch.  Tried to find a way to contact DAZ, but all I got was my login was no good.

 

Went back to their website for "contacts," and got the same "If you have a problem..."

 

I have hundreds of purchases with DAZ, so I definitely don't want to create a new "me."

Is there a human I can talk to?


Medzinatar ( ) posted Sat, 23 August 2014 at 2:32 PM · edited Sat, 23 August 2014 at 2:33 PM

II just opened one of the product readme's and it has phone number at bottom

TOLL FREE: 1 (800) 267-5170 | Phone: 1 (801) 495-1777 | 12637 South 265 West #300, Draper, UT 84020, USA

**
**I don't know if anybody is there on saturday.

You also might try cleaning your browser cache, some times that helps with login problems



Nukeboy ( ) posted Sat, 23 August 2014 at 2:36 PM

Thanks!  Brand spakin' computer with Windows 8 (not a fan so far), so should have no cache issues...


Nukeboy ( ) posted Sat, 23 August 2014 at 2:39 PM

Hmmm. 1 (800) 267-5170 goes to a "We're sorry that number is no longer available..."  Let's try the next one...


Nukeboy ( ) posted Sat, 23 August 2014 at 2:42 PM

1 (801) 495-1777 goes to a "doesn't exist" tone...

 

C'mon, has DAZ become so corrupt that there is no way to talk to them?


Pret-a-3D ( ) posted Sat, 23 August 2014 at 2:52 PM

Try (801) 983-6415. I any case you will not find anybody now. The offices are closed until Monday.

 

Good luck.

Paolo

https://www.preta3d.com
FB: https://www.facebook.com/RealityPlugIn
Tw: @preta3d
G+: https://plus.google.com/106625816153304163119
The Reality Gallery: https://reality-plug-in.deviantart.com


ldgilman ( ) posted Sat, 23 August 2014 at 4:30 PM

Quote - Thanks!  Brand spakin' computer with Windows 8 (not a fan so far), so should have no cache issues...

If indeed you are running Win 8, then I agree. Update to 8.1 as soon as you can. there is a world of diference.

If you are running 8.1, then give your self a bit of time it is a bit of a change. I habe both 8.1 and 7 and love them both, but it took a while to feel comfortable with 8.1.


BlackStarr42 ( ) posted Sun, 24 August 2014 at 5:02 PM

Sorry for the late reply but I had that happen to me and they did nothing but it started working again. Hope the same happened for you, when you call you will not get tech support anyway you will get someone will call you. 


bhoins ( ) posted Tue, 26 August 2014 at 11:37 AM

Fastest way to get a response is to submit a ticket. If you create a new account to do so, no big deal, they can merge the accounts. You aren't losing anything. 


Nukeboy ( ) posted Fri, 29 August 2014 at 12:27 PM

Strangely, I tried logging in while at work, and, baddabing!  I got in.  Work uses Win 7 and IE 7, so, I figure that maybe it's the browser.  Sure enough, I download Firefox and things work swell.

Strange the whatever version of IE Wim 8.1 installed would behave that way...  Oh well.

Thanks all for your help, really love this community.

@Paolo, can't wait to reload Reality!


Pret-a-3D ( ) posted Fri, 29 August 2014 at 12:43 PM · edited Fri, 29 August 2014 at 12:44 PM

Hey Nukeboy, I didn't know you were a Reality artist. If you don't follow our blog you should take a look at it, there are weekely news about what's happening with Reality: http://preta3d.com/category/blog/

Glad that everything is working.

Cheers.

Paolo

https://www.preta3d.com
FB: https://www.facebook.com/RealityPlugIn
Tw: @preta3d
G+: https://plus.google.com/106625816153304163119
The Reality Gallery: https://reality-plug-in.deviantart.com


chrisdean ( ) posted Sat, 30 August 2014 at 12:11 AM

Quote - Hey Nukeboy, I didn't know you were a Reality artist. If you don't follow our blog you should take a look at it, there are weekely news about what's happening with Reality: http://preta3d.com/category/blog/

Glad that everything is working.

Cheers.

"The world is not made out of plastic."

I like that quote. :)


Pret-a-3D ( ) posted Sat, 30 August 2014 at 12:31 AM

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