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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: #112651731

Thorne opened this issue on Dec 29, 2014 · 4 posts
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Thorne ( ) posted Mon, 29 December 2014 at 10:14 PM · edited Fri, 22 November 2024 at 6:43 PM

Hi Jenn,

After paying with store credit, coupon, and a small amount from PayPal, the download did not register and said "pending".  I tried again and have now paid for this through PayPal TWICE.    Please refund the extra payment.   It took two times paying for it before it would show up in the downloads.  Not the first time this has happened; it has happened often.   Your PayPal gateway seems to have some definite bug in it.

Thanks for fixing this for me,

Thorne :)

KristiS ( ) posted Wed, 31 December 2014 at 11:09 AM

I have issued a refund for the duplicate payment back to your paypal account:)

Happy New Year!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Thorne ( ) posted Wed, 31 December 2014 at 8:59 PM

Thank you Kristi! Happy New Year! :)

KristiS ( ) posted Fri, 02 January 2015 at 11:16 AM

You are very welcome:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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