Wed, Dec 4, 1:14 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 04 12:43 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Unable to purchase

RFreise opened this issue on Feb 25, 2015 · 10 posts
Back to Forum Print
RFreise ( ) posted Wed, 25 February 2015 at 11:18 PM · edited Wed, 04 December 2024 at 1:12 PM

There was a problem processing your card. Exception Caught: '126', which means: 'Under review by Fraud Service'. Please check your credit card information and try again

Have checked with card company and they're telling me everything is good

Some help here please

KristiS ( ) posted Thu, 26 February 2015 at 10:34 AM

I was nice talking to you on the phone today:)

Have a wonderful rest of the week and weekend! :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

RFreise ( ) posted Thu, 26 February 2015 at 10:59 AM

Thank you and the same to you

KristiS ( ) posted Thu, 26 February 2015 at 11:06 AM

You're welcome, thank you:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

RFreise ( ) posted Fri, 27 February 2015 at 7:12 AM

Order 112677697 

Do I need to do something on this yet?

Got an email saying thaat it would be deleted soon as unpaid order

It has a pay here link but that just shows me the order

Thanks for all your help

KristiS ( ) posted Fri, 27 February 2015 at 9:47 AM

Hello,

The system automatically deletes unpaid orders every 2 weeks. 

The only problem is if you still would like the items, you will have to either pay for the order through paypal or send a check or money order to our office.

Please let me know if you would like me to delete the order so you can reorder and try to use your credit card as payment.

Thank you and have a nice day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

RFreise ( ) posted Fri, 27 February 2015 at 10:02 AM · edited Fri, 27 February 2015 at 10:09 AM

Hmm

it's showing as paid by my card company

And I have made a purchase here today that went through with no problem

KristiS ( ) posted Fri, 27 February 2015 at 11:30 AM

I did not realize that was the order I had manually settled for you yesterday.

I fixed it so you are now free to download the items in that order whenever you are ready :)

So glad to hear it went through without any more problems!!

Have a wonderful weekend:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

RFreise ( ) posted Fri, 27 February 2015 at 11:40 AM

You to and thanks once again

KristiS ( ) posted Fri, 27 February 2015 at 11:48 AM

Thank you and you are very welcome:)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.