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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Request a refund for the difference please

PilotHigh opened this issue on Mar 03, 2015 · 6 posts
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PilotHigh ( ) posted Tue, 03 March 2015 at 8:28 AM · edited Sun, 24 November 2024 at 10:38 AM

Order Number 112679050

2 days ago I bought Pink, Blue and Bad Birdies at full price. Today they are 50% off!

I am requesting a refund for the difference please.

KristiS ( ) posted Tue, 03 March 2015 at 9:58 AM

Hello,

I am very sorry as we have different sales and promotions all of the time and do not offer refunds for products that go on sale a couple days after purchase.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

PilotHigh ( ) posted Tue, 03 March 2015 at 10:57 AM

When did that change? I've been here for 14 years and they used to do this.

KristiS ( ) posted Tue, 03 March 2015 at 2:22 PM

Hello,

Hmmm...I have been here for 6 years and we have not ever issued a refund for the difference a couple days after a purchased product has went on sale.We have done it if it was seconds/minutes after but not days.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

kittisiubhan ( ) posted Tue, 10 March 2015 at 3:35 AM

I also purchased an item a couple days ago and it just went on sale. I was looking for information on how to get a partial refund myself when I found this post and its disappointing reply.

DAZ offers partial refunds for this type of situation, it's a real shame that Renderosity does not :(

LadyElf ( ) posted Tue, 10 March 2015 at 3:13 PM

I've been here since before Renderosity even had a store and it's not ever been their policy to issue refunds several days later after something has been purchased.  I'm not saying it's a good policy, but that is their policy and has been since the store opened.

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