Wed, Nov 27, 4:18 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Need help with loading product

Eroticartist opened this issue on Apr 04, 2015 · 6 posts
Back to Forum Print
Eroticartist ( ) posted Sat, 04 April 2015 at 2:49 PM · edited Sat, 23 November 2024 at 10:53 PM

Hi.  I have had Poser 7 for many years and I got a new computer and installed it via disc.  Everything works fine except when I go to extract the Runtime folder into the Poser 7 folder of the newer Renderosity products I have purchased.  It tells me "Access is denied".   Can you tell me why this is happening?  I can extract just fine on my old computer but it won't let me on the new one.  Can anyone help?  Thank you.

KristiS ( ) posted Sat, 04 April 2015 at 10:48 PM

Hmmm, I'm honestly not sure...I would try posting in the Poser forum to see if anyone could help you:

http://www.renderosity.com/mod/forumpro/?forum_id=12356

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Eroticartist ( ) posted Sun, 05 April 2015 at 2:29 PM

Thank you Kristi.  The reason that I asked in this forum was because I thought it might have something to do with a separate computer trying to access my purchases or is it possible that the link to the product times out?

 

KristiS ( ) posted Sun, 05 April 2015 at 9:54 PM

If you contact Smith Micro, they should be able to tell you why this is happening and fix the problem if need be.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Eroticartist ( ) posted Sun, 05 April 2015 at 9:56 PM

I asked in the Poser forum and got the fix.  Thanks!  I can load everything up now.  

KristiS ( ) posted Sun, 05 April 2015 at 10:12 PM

Great!! Thank you for letting me know and I'm so glad you got the information you needed :)

Have a wonderful week!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.