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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Need help with loading product

Eroticartist opened this issue on Apr 04, 2015 · 6 posts
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Eroticartist ( ) posted Sat, 04 April 2015 at 2:49 PM · edited Thu, 15 August 2024 at 12:58 AM

Hi.  I have had Poser 7 for many years and I got a new computer and installed it via disc.  Everything works fine except when I go to extract the Runtime folder into the Poser 7 folder of the newer Renderosity products I have purchased.  It tells me "Access is denied".   Can you tell me why this is happening?  I can extract just fine on my old computer but it won't let me on the new one.  Can anyone help?  Thank you.

KristiS ( ) posted Sat, 04 April 2015 at 10:48 PM

Hmmm, I'm honestly not sure...I would try posting in the Poser forum to see if anyone could help you:

http://www.renderosity.com/mod/forumpro/?forum_id=12356

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Eroticartist ( ) posted Sun, 05 April 2015 at 2:29 PM

Thank you Kristi.  The reason that I asked in this forum was because I thought it might have something to do with a separate computer trying to access my purchases or is it possible that the link to the product times out?

 

KristiS ( ) posted Sun, 05 April 2015 at 9:54 PM

If you contact Smith Micro, they should be able to tell you why this is happening and fix the problem if need be.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Eroticartist ( ) posted Sun, 05 April 2015 at 9:56 PM

I asked in the Poser forum and got the fix.  Thanks!  I can load everything up now.  

KristiS ( ) posted Sun, 05 April 2015 at 10:12 PM

Great!! Thank you for letting me know and I'm so glad you got the information you needed :)

Have a wonderful week!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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