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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Unpaid Order Reminder

emay68 opened this issue on Apr 07, 2015 · 4 posts
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emay68 ( ) posted Tue, 07 April 2015 at 10:28 PM · edited Thu, 30 January 2025 at 8:34 AM

Hi,

I tried to place an order (# 112698406) on March 31 and during the order process sales prices ended and I clicked to return to Renderosity from Paypal leaving the order unpaid.  I sent an email on April 1 explaining the situation, but never received a reply.  I've continued to receive the reminders so I just sent another email.  Is it possible to cancel the order?  For the record, the sale was extended later in the day and I have purchased the items in the original order plus a whole lot more.  lol

KristiS ( ) posted Wed, 08 April 2015 at 11:02 AM

Hello,

I'm very sorry I missed the email from you.

I have deleted the order above so you will no longer receive notifications.

Thank you so much and have a wonderful day :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

emay68 ( ) posted Wed, 08 April 2015 at 8:16 PM

Thank you, so much, KristiS!  I can only imagine how many emails you have to sort through so no worries there.

Take care,

Molly

KristiS ( ) posted Thu, 09 April 2015 at 9:18 AM

You are very welcome :)

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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