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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can not download purchases

Laylah opened this issue on Aug 04, 2015 · 11 posts
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Laylah ( ) posted Tue, 04 August 2015 at 4:39 AM · edited Sat, 09 November 2024 at 8:24 PM

I am having a problem with Order# 112755423. 

For whatever reason it will not allow me to download the order instead it keeps jumping back to my purchases when clicking the download link without initiating any download. I am kind of in a hurry with the items for a project so that is a tiny bit of an inconvenience. Tried it on three different browsers with the same result it is not wanting to let me actually download my purchase.

Thanks for looking at it in advance.

bmosalt ( ) posted Tue, 04 August 2015 at 7:55 AM

I am having the same problem with my purchase. I sent an email to sales but haven't heard anything back yet.

agnes ( ) posted Tue, 04 August 2015 at 8:04 AM

I'm sorry but I can't download the product. The link comes back to the purchase page.
order (112755448)

grylin ( ) posted Tue, 04 August 2015 at 10:13 AM

same problem here :( i hope it gets fixed tho :)

kayleyss ( ) posted Tue, 04 August 2015 at 11:52 AM

Same here. 

Ulysses0302 ( ) posted Tue, 04 August 2015 at 12:34 PM

And same here. Ever since the system maintenance. Just wrote to the support.

bmosalt ( ) posted Tue, 04 August 2015 at 1:30 PM

My order has finally worked.

Ulysses0302 ( ) posted Tue, 04 August 2015 at 1:38 PM

Yes, mine too. I could download it now.

KristiS ( ) posted Tue, 04 August 2015 at 3:34 PM

Hi everyone,

If it is your first order, you have to wait for us to manually verify your information and then we will activate your downloads and send you an email to let you know.

If you have purchased previously, please try to download again and let me know if you continue to have any trouble.

Thank you and have a nice day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Laylah ( ) posted Tue, 04 August 2015 at 7:24 PM

Was certainly not my first order more like my 300th :) It works now though. Thanks!

KristiS ( ) posted Tue, 04 August 2015 at 7:43 PM · edited Tue, 04 August 2015 at 7:43 PM

You are very welcome, thank you for letting me know J


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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