Thu, Nov 7, 4:18 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Is purchase flag disabled for Prime splash.

Spit opened this issue on Oct 15, 2015 · 9 posts
Back to Forum Print
Spit ( ) posted Thu, 15 October 2015 at 5:26 AM · edited Thu, 07 November 2024 at 4:18 AM

I found a product in Prime Flash (from daily page link) that I own but it isn't flagged as purchased. And when I clicked on the required product, which I also own, that wasn't flagged either. Yes, I'm logged in.

Spit ( ) posted Thu, 15 October 2015 at 5:30 AM · edited Thu, 15 October 2015 at 5:32 AM

Sorry--the link was from the 'prime group' sale but went directly to the product: Trelloris for Elven Hero G2M 3D Figure Essentials 3DSublimeProductions Prime Flash Item

Other items from that vendor in the 'prime group' sale that I own ARE marked.

KristiS ( ) posted Thu, 15 October 2015 at 4:59 PM

Can you please provide me with the orders and items you have that the system should not be letting you purchase?

Please site mail me or send me an email - kristis@renderosity.com

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Spit ( ) posted Fri, 16 October 2015 at 5:23 PM

Thanks....I'll get on it....will probably be tomorrow.

Spit ( ) posted Fri, 16 October 2015 at 5:51 PM

Ho boy. The two I noticed are in a bundle (Order # 112721832 ). I rarely get bundles and the last time I did I remember thinking I don't get bundles for a reason but couldn't remember what it was. I guess this is it?

I haven't checked all the files yet in the bundle or in the order (it was a big day that day it seems). Have to get some sleep.

Spit ( ) posted Sat, 17 October 2015 at 6:16 AM

email sent, thank you.

KristiS ( ) posted Sat, 17 October 2015 at 3:17 PM

Yes, the system does not flag bundled items because if it did, you and others would not be able to purchase a bundle if you already have one or two items that are in it. Members still wanted to be able to purchase the bundles since it is a better deal so we had to disable this feature on bundles.

I will keep an eye out for it, thank you 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Spit ( ) posted Sat, 17 October 2015 at 7:07 PM

Okay, thanks Kristi

KristiS ( ) posted Mon, 19 October 2015 at 12:26 PM · edited Mon, 19 October 2015 at 12:26 PM

You're welcome 😺


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.