Forum Coordinators: RedPhantom
Poser - OFFICIAL F.A.Q (Last Updated: 2024 Nov 10 10:34 am)
early this morning i purchased the lava bar. after payment i received a runtime error and something about the script. so i pushed the "back" button on my browser and it said "you have already purchased this item" and asked me not to refresh the page. but since i had already pushed it, i came to another screen and it was the checkout screen and now i had two lava bars in the basket. i couldnt figure out how to get my link but when i went to my email there was an alternate link to download the file after the five minute time limit and it worked fine.
I usually don't order on the weekend unless I'm not in a hurry to get it....we all know how impatient I am. Just a glitch of some kind, email them because sometimes they check it and will get right back to you. They always take care of any problem that pops up, and they will take care of this as soon as you let them know there is a problem. I don't know that it is entirely their fault, they may be using another server for the store. Marque
Attached Link: http://www.daz3d.com/pages/dp/contact/contactmain.html
I've bought at DAZ 8 times. 7 times I've had download problems. 100% of the time, they've resolved the problem imediately on Monday to my complete & utter satisfaction (aside from the frustration of the delay). I've put off buying twice due to obvious problems at the site. Now I try & purch Thurs nite for my weekend "toys" so any probs can be fixed Friday. I've talked to their tech folk, & they're considering having a tech on duty on Saturdays - PLEASE, Please, please EVERYBODY who's had this kind of problem - TELL THEM, & suggest that very thing - if they get enough feedback, They'll likely do it! They really want to keep customers happy. All it would take is to focus their attention on the problem. That will take Feedback! (See link above)have bought from them ... well a whole lot of times and have only had two problems. One was my fault and it was cleared up right away and one was a system glitch and that was cleared up as well. I don't normally order on the weekends anyway since my work has a much faster line than my 56K modem but I normally run perfectly.
I am like MARQUE and i am very impulsive to buy on Friday night BUT no more. Too much templates are missing, too much errors on their files and at the end too Much files that I have to remember to link together because another file is needed to update another file already downloaded. Wait a week or so. The quality is not there...The market is there for sure.
Thank you very much for your comments. We apologize for the problems that some of our customers have occasionally experienced with our store software and empathize with your frustrations. Even though the successful transactions far outweigh the incomplete ones it is a very challenging situation for us. We have tried to work within the current store software program for several years now and are very frustrated with its performance and lack of support by its developer and vendor. Last month we began development on a new software application that will eliminate the download problems and we should have it finished fairly soon. This will be a big addition to our store and will make things much easier for everyone concerned. In the meantime, we will still strive to offer the best support possible to see that people get their downloads and that we resolve any other problems they may experience. Once again, we want to mention that the majority of purchases made on the store are made without any problems whatsoever. Thanks again for the input. We feel that customer feedback is key in helping us continually to become a better company. We have listened to you and in response have decided to rebuild our store with a more reliable merchant system to help eliminate random problems occurring. We have read your feedback and tried to incorporate every feature we could to make your DAZ shopping experience pleasant. Until the reprogrammed store is available we will continue to support all our customers. AnneMarie White DAZ Productions www.daz3d.com
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I tried to download a product i just bought and found a deadLink but i was charged the price needed ! Even in the recept email, there were no link to download ! So do not buy products today ! Has anyone experienced the same problems ?