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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

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Subject: Difficulty getting download link for paid-for purchase.

truthordare opened this issue on May 24, 2016 · 9 posts
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truthordare ( ) posted Tue, 24 May 2016 at 2:53 PM · edited Mon, 02 December 2024 at 11:07 PM

I have been trying (via email) for nearly 24 hours to obtain a simple download link for an item (Tomboy for V4) that has been verified as having been paid for. Kristi indicated having sent me the link, but I have not received it. I have received no replies to my subsequent queries. I would prefer not to have to ask again, as the item is paid for, yet I cannot redeem it. Kindly assist. The sooner someone does, the sooner I'll stop asking about it. Fair is fair, and right is right. I'd like to avail myself what I paid for, as is my right.

Note: Issues with your e-commerce flow are not the customer's fault, and the customer should not be punished for them.

Thank you.

KristiS ( ) posted Tue, 24 May 2016 at 5:17 PM

Hello,

I have responded to your email as I manually processed your credit card payment and you will see your item under order #112869823

Thank you and have a wonderful day 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

truthordare ( ) posted Tue, 24 May 2016 at 5:43 PM · edited Tue, 24 May 2016 at 5:50 PM

KristiS posted at 5:42PM Tue, 24 May 2016 - #4270358

Hello,

I have responded to your email as I manually processed your credit card payment and you will see your item under order #112869823

Thank you and have a wonderful day 😄

I am afraid that the download is still locked. It also reflects "unpaid" and shows the full price, when I bought the item on sale for $14.21 (that's what was deducted from my card). Another day gone by, and I still don't have what I need (and paid for).

Zeek ( ) posted Tue, 24 May 2016 at 6:24 PM

can't find download links to my purchases

truthordare ( ) posted Tue, 24 May 2016 at 9:15 PM

As of 10:13 pm, EST, the DL is still locked. This is beyond ridiculous.

truthordare ( ) posted Wed, 25 May 2016 at 12:14 PM

1:14 pm EST. Still waiting for an active download link to my purchase.

truthordare ( ) posted Wed, 25 May 2016 at 4:07 PM

5:05 pm. Have emailed a request for managerial/supervisory intercession in order to get a functional, accessible download link to my files.

truthordare ( ) posted Wed, 25 May 2016 at 6:21 PM

Issue resolved. Thank you, Kristi.

KristiS ( ) posted Fri, 27 May 2016 at 11:01 AM

You are very welcome 😄

So sorry for the trouble as I promise it should not be this difficult next time.

Have a wonderful weekend!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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