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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

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Subject: Problem with an order - #112962196

EyesblueDesign opened this issue on Dec 31, 2016 · 6 posts
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EyesblueDesign ( ) posted Sat, 31 December 2016 at 5:03 AM · edited Mon, 03 February 2025 at 5:44 PM

Hi,

in my latest order I've claimed the New Years coupon code and my whole instore credit. Total price was anything round about 6 Dollar, to pay via Paypal. But after klicking "Place Order" the order summery show me that my claimed instore credit was not included. I don't know how this happened because I'm absolutely sure, that I've claimed my instore credit.

Can you include my instore credit afterwards?

Biggi

jennblake ( ) posted Sat, 31 December 2016 at 8:23 AM

Hi.

The order shows an amount of $28.65 applied from in-store credit. When you click the PayNow button for paypal, you will see the correct amount still needed to complete this order. 😄

EyesblueDesign ( ) posted Sat, 31 December 2016 at 10:14 AM

Uuuuuhhh... is that new??? I've never seen that before.

jennblake ( ) posted Sat, 31 December 2016 at 10:39 AM

No...not to my knowledge. 🎆

EyesblueDesign ( ) posted Sat, 31 December 2016 at 11:04 AM

A very strange thing! Now all is okay. Thank you very much for your help jenn 😃

jennblake ( ) posted Sat, 31 December 2016 at 11:08 AM

Welcome. 😄

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