Mon, Feb 3, 5:44 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problem with an order - #112962196

EyesblueDesign opened this issue on Dec 31, 2016 · 6 posts
Back to Forum Print
EyesblueDesign ( ) posted Sat, 31 December 2016 at 5:03 AM · edited Wed, 29 January 2025 at 1:10 PM

Hi,

in my latest order I've claimed the New Years coupon code and my whole instore credit. Total price was anything round about 6 Dollar, to pay via Paypal. But after klicking "Place Order" the order summery show me that my claimed instore credit was not included. I don't know how this happened because I'm absolutely sure, that I've claimed my instore credit.

Can you include my instore credit afterwards?

Biggi

jennblake ( ) posted Sat, 31 December 2016 at 8:23 AM

Hi.

The order shows an amount of $28.65 applied from in-store credit. When you click the PayNow button for paypal, you will see the correct amount still needed to complete this order. 😄

EyesblueDesign ( ) posted Sat, 31 December 2016 at 10:14 AM

Uuuuuhhh... is that new??? I've never seen that before.

jennblake ( ) posted Sat, 31 December 2016 at 10:39 AM

No...not to my knowledge. 🎆

EyesblueDesign ( ) posted Sat, 31 December 2016 at 11:04 AM

A very strange thing! Now all is okay. Thank you very much for your help jenn 😃

jennblake ( ) posted Sat, 31 December 2016 at 11:08 AM

Welcome. 😄

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.