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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Charged twice through paypal

adorety opened this issue on Jan 12, 2017 · 8 posts
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adorety ( ) posted Thu, 12 January 2017 at 8:14 PM · edited Mon, 25 November 2024 at 12:24 PM

I was charged twice through paypal for one order. I thought I would try contacting you first and then paypal. Details: For the first payment the transaction ID is 8UU96208RJ123612V and the invoice ID is 112965792 and that matches the order I have in my account. The second charge for the same amount has transaction ID 75720696A93274310 and invoice ID 112965792. So the transaction IDs are different but the order number is the same and the charge for both is $18.27, thus being charged twice for the same order. If you could look into this that would be great and if it is on Paypal's end, please let me know and I will deal with them. Thanks.

KristiS ( ) posted Fri, 13 January 2017 at 12:35 PM

Hello,

I have looked into this and they are holding one of the payments so I cannot refund it.

If you would please contact them and have them release the hold, I can refund the additional payment back to you.

Please let me know if you need further assistance and have a wonderful day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

adorety ( ) posted Sat, 14 January 2017 at 7:46 PM

You write "they are holding one of the payments" does "they" mean Paypal? Thanks.

PrestonW ( ) posted Sun, 15 January 2017 at 8:09 AM

That is correct

adorety ( ) posted Sun, 15 January 2017 at 2:21 PM

So I contacted paypal and they said they gave instructions on how to do the refund or that you have to contact them directly so a refund can be authorized. This was through a phone conversation. So that's what I've been told. Sorry, thanks. AD

KristiS ( ) posted Mon, 16 January 2017 at 5:17 PM

They just sent us a communication about it and allowed me to issue a refund to you so you should now see it back in your paypal account.

Thank you and have a wonderful day,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

adorety ( ) posted Mon, 16 January 2017 at 8:01 PM

Thanks so much for your help. I really appreciate it. AD

KristiS ( ) posted Tue, 17 January 2017 at 10:01 AM

You are so very welcome 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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