Hi Everyone,

We use Paypal to process all of our payments...credit cards included. They have been having trouble processing credit card payments at the moment and their system is completely down.

This has been going on since approximately 11:30pm Central Standard time. The VP has contacted them and they are working on trying to fix it and get it back up and running properly as quickly as possible.

We will let you know as soon as everything is working correctly and we deeply apologize for any inconvenience this has caused anyone.

I will come back in and let you all know when their processing center is up and running again.

Once it is, you should be able to go in and process your order without any trouble.

Warmest Regards,

was charged 5 times,product didnt show up in account, will i get a refund for the other 4 times thanks

Hello,

Credit cards have a two-step process. The first is the placing of a HOLD on the funds to process the purchase.

The second is the actually processing of the payment and creation of the order on our system.

Because these payments are not going through to completion there is no order created, and the items are still in your shopping cart.

The HOLD that is placed on the funds will automatically "drop-off" of your card in 2 -7 business days. Depending on the particular financial institution who issued your card. There is no way for us to do a refund, as we never received the payment.

I will come back in and let you all know when their processing center is up and running again.

Once it is, you should be able to go in and process your order without any trouble.

Warmest Regards,

im just going by what my bank tolled me thats all!! they said

They should have told you the funds were "pending" charges and would fall off within 2-7 business days since there is not an order any are attached to so therefore, we (Renderosity) never received any funds.

ok,i'll call ask them that thanks!

You're welcome

GothicTears posted at 11:16PM Fri, 13 January 2017 - #4295075

im just going by what my bank tolled me thats all!! they said

I was 'charged' multiple times on more than one card but each one is shown as pending and thus no charge has been applied to my account at present. The same happens if I order physical goods on line in that a pending is noted on my account when I place the order and it only gets applied to the account once the goods have actually been shipped.

Well the latest state of play is that the charges did not fall off my account but are still shown as pending, but now there are equivalent pending refunds so it looks as though, if this all falls through I should now be financially back to square one.

It has still been a hassle though and I find it hard to believe an organisation as big as PayPal has has a major problem since Friday and the issue has yet to be resolved. The other alternative is that is has been resolved but no one here at Rendo has bothered to tell their customers, or even update them for that matter.

The order I was trying to place was for items from Fabiana's sale and to be honest, if it had been any other vendor I would have given up. As it was Fabi I decided to have another go and guess what, the problem appears to be fixed, at least I have my orders and the payment appears to have gone through. There is of course the possibility I will be charged multiple times but time will tell.

I do however find it surprising that no one at Rendo came back with an update. I accept the weekend silence but as this appeared to affect anyone paying by credit card I would have expected an update after the weekend. Come to think of it, I am not really surprised, this lack of customer support was why I stopped shopping here a year or so ago, guess little has improved.

I put an order in on the 15th clicked pay by paypal button but screen did not go to paypal? and I cannot find a way to pay for Purchases in my Purchases history. any ideas anyone? on the 16th SpookieLilOne moved my post to "MarketPlace Customer Support Forum so it is seen more easily" well that was a joke. not one person from rendo posted with any help. today I get another email the 3rd (1each day for the past 3 days) "This is a courtesy notification to let you know that your unpaid order ######## placed on 2017-01-15 will be deleted if not paid in full soon. To pay for your order, use the link below to go to your account page:" well go ahead and delete it. because I can see no way to pay for it with paypal.(yes I am using paypal and have from the start and not a credit card) so whats going on. I have work to do. I want to buy stuff to go in that work. the store I want to buy it from is not being helpful.

SoulTaker posted at 6:36PM Wed, 18 January 2017 - #4295473

I put an order in on the 15th clicked pay by paypal button but screen did not go to paypal? and I cannot find a way to pay for Purchases in my Purchases history. any ideas anyone? on the 16th SpookieLilOne moved my post to "MarketPlace Customer Support Forum so it is seen more easily" well that was a joke. not one person from rendo posted with any help. today I get another email the 3rd (1each day for the past 3 days) "This is a courtesy notification to let you know that your unpaid order ######## placed on 2017-01-15 will be deleted if not paid in full soon. To pay for your order, use the link below to go to your account page:" well go ahead and delete it. because I can see no way to pay for it with paypal.(yes I am using paypal and have from the start and not a credit card) so whats going on. I have work to do. I want to buy stuff to go in that work. the store I want to buy it from is not being helpful.

I really wish I could help but I can't think of anything that might work without assistance from someone a Rendo and there appears to be no-one who is really interested in helping customer's here.

I notice that, even now, no one officially has come back and stated the problem I had (and they confirmed) with PayPal is fixed, despite the fact it appears to have been fixed since Monday and despite the fact we were told we would be updated. If I had waited on the update I would have lost all the sale items that created the first problem for me.

If they are too busy to look after paying customers and too busy to deal with the spammers that they appear to ban only for them to return within days, if not hours, then why the ####### heck are they in this market at all.