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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Download Pending


Gamomo ( ) posted Thu, 01 June 2017 at 4:55 PM · edited Wed, 08 January 2025 at 1:06 AM

Hello, I'm a first time costumer, I purchased some textures and was wondering if any the support guys could do an expedited account verification

thanks in advance!


KristiS ( ) posted Thu, 01 June 2017 at 5:00 PM

Hello,

I responded to your other forum post and send you an email 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Orion2828 ( ) posted Fri, 02 June 2017 at 7:29 PM

An email to expedite? Hey Im in that boat too.....:-(


KristiS ( ) posted Fri, 02 June 2017 at 10:16 PM

Hello,

Welcome to Renderosity! Your downloads have now been activated.

To download your products, please login to Renderosity, go to 'My Account' under your Avatar or username in the top, right hand side of the page.

Click on your order number in which you will then see the name of each product and the zip files pertaining to them under the title of each one. You must click on each zip file to download them: (here is the link provided for your convenience: http://www.renderosity.com/mod/bcs/account.php

From this point on, your downloads will be available as soon as your payment has been processed.

Please have a look at our tutorials and Premium tutorials as there is a lot of useful information:

Tutorials: https://www.renderosity.com/mod/tutorial/

Premium Tutorials: https://www.renderosity.com/mod/tutorial_premium/

If you plan on doing a lot of shopping this year, please check out our PRIME CLUB annual membership. http://www.renderosity.com/mod/bcs/renderosity-prime-membership/87657 Prime members offers you great discounts on quality products. It’s like having a good coupon, without the coupon.

Thank you for shopping at the Renderosity Marketplace and please let us know if you need any additional assistance.

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Digital_Mercury ( ) posted Sun, 30 July 2017 at 8:44 AM

Hi Kristi,

Could you give me some idea please how long download activation takes. I am a new customer, have purchased some items, but only getting the '(download pending)' message at the moment.

Thanks,

Dave.


PrestonW ( ) posted Sun, 30 July 2017 at 9:31 AM

Hi Dave,

Your downloads have been activated. After this fist time verification you will have access to your downloads immediately.


Digital_Mercury ( ) posted Sun, 30 July 2017 at 10:20 AM

Hi Preston,

Got em now, many thanks.

Dave.


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