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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 2:51 pm)

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Subject: No Order Confirmations

tiggersprings opened this issue on Jun 27, 2017 · 8 posts
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tiggersprings ( ) posted Tue, 27 June 2017 at 1:55 PM · edited Mon, 23 December 2024 at 9:31 PM

Hi, there.

Is there something odd going on with the site? I never received the obligatory "Order Confirmation: Id xxxxxxxxx on Renderosity.com" messages for either order 113036558 or 113036559 this morning. I figured it was just e-mail lag, but it's been hours and still don't have them. I keep all my e-mail confirmations, so it's a concern (at least to me). I've been known to search my folder for them via keyword, for one thing. I did check the junk folder and there is absolutely nothing there.

jennblake ( ) posted Tue, 27 June 2017 at 3:36 PM

Hi.

We were making some adjustments to the mail server this morning and some emails/ebots may not have made it through. That is now corrected. Please let us know if you find that is not the case. But it should be. 😄

tiggersprings ( ) posted Tue, 27 June 2017 at 4:17 PM

Oh, leave it to my luck. Well, I guess I can live without one confirmation message. I probably won't be placing another order until after the first, so... Thanks.

Miss B ( ) posted Thu, 29 June 2017 at 12:04 PM · edited Thu, 29 June 2017 at 12:19 PM

Hey Jenn, are they still working on the mail servers, because I just made a purchase, and didn't get my usual 2 almost immediate emails? I've never had this happen before.

Edited to Add: OK, I received the Payment Received email just now so, hopefully, the Order Confirmation email will show up soon-ish.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

SimonJM ( ) posted Thu, 29 June 2017 at 12:48 PM

Got both payment and order confirmation within seconds, so for me, at least, any problems are for another day ... ;)

Miss B ( ) posted Thu, 29 June 2017 at 12:50 PM

Well, I just checked my email again, and finally got the Order Confirmation about 10 minutes ago, so not THAT long a wait, but like Simon, I usually get them instantaneously, so was a bit surprising.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

nspencer ( ) posted Tue, 04 July 2017 at 6:18 AM

I have not received my e-mail confirmation for order (#113039251) to verify my account. I did receive a payment confirmation from Renderosity.com and Paypal. Please advise. I want my content.

jennblake ( ) posted Tue, 04 July 2017 at 11:33 PM

I see you have downloaded your purchase. 😄

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