Wed, Nov 6, 12:31 PM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: No Order Confirmations


tiggersprings ( ) posted Tue, 27 June 2017 at 1:55 PM ยท edited Wed, 06 November 2024 at 12:30 PM

Hi, there.

Is there something odd going on with the site? I never received the obligatory "Order Confirmation: Id xxxxxxxxx on Renderosity.com" messages for either order 113036558 or 113036559 this morning. I figured it was just e-mail lag, but it's been hours and still don't have them. I keep all my e-mail confirmations, so it's a concern (at least to me). I've been known to search my folder for them via keyword, for one thing. I did check the junk folder and there is absolutely nothing there.


jennblake ( ) posted Tue, 27 June 2017 at 3:36 PM

Hi.

We were making some adjustments to the mail server this morning and some emails/ebots may not have made it through. That is now corrected. Please let us know if you find that is not the case. But it should be. ๐Ÿ˜„


tiggersprings ( ) posted Tue, 27 June 2017 at 4:17 PM

Oh, leave it to my luck. Well, I guess I can live without one confirmation message. I probably won't be placing another order until after the first, so... Thanks.


Miss B ( ) posted Thu, 29 June 2017 at 12:04 PM ยท edited Thu, 29 June 2017 at 12:19 PM

Hey Jenn, are they still working on the mail servers, because I just made a purchase, and didn't get my usual 2 almost immediate emails? I've never had this happen before.

Edited to Add: OK, I received the Payment Received email just now so, hopefully, the Order Confirmation email will show up soon-ish.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz


SimonJM ( ) posted Thu, 29 June 2017 at 12:48 PM

Got both payment and order confirmation within seconds, so for me, at least, any problems are for another day ... ;)


Miss B ( ) posted Thu, 29 June 2017 at 12:50 PM

Well, I just checked my email again, and finally got the Order Confirmation about 10 minutes ago, so not THAT long a wait, but like Simon, I usually get them instantaneously, so was a bit surprising.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz


nspencer ( ) posted Tue, 04 July 2017 at 6:18 AM

I have not received my e-mail confirmation for order (#113039251) to verify my account. I did receive a payment confirmation from Renderosity.com and Paypal. Please advise. I want my content.


jennblake ( ) posted Tue, 04 July 2017 at 11:33 PM

I see you have downloaded your purchase. ๐Ÿ˜„


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.