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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
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Subject: website failure to process orders

SafetyGuy opened this issue on Oct 24, 2017 · 6 posts
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SafetyGuy ( ) posted Tue, 24 October 2017 at 11:06 PM · edited Thu, 09 January 2025 at 1:33 PM
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Greetings,

I sent a Site Mail to Store Staff about 12:34am, 10/24 about my failed attempts to purchase two items and haven't received a reply yet. (Although, I see that this morning I received a regular email notice that one of the orders is in Unpaid status).

Since the party seems to be here in the forums I'll join in.

Please cancel/shred/destroy Order # 113086423 which did not direct me to Paypal, nor had a pay now button on the Order Summary web page.

Please do what you can to fullfil Order # 113086430. It didn't auto-forward to to Paypal but did have a pay now button on the order page, which I used. Paypal made the deduction (the Transaction ID is in the Site Mail to Store Staff). Also, I received the "payment received" email from Renderosity and the Receipt email from Paypal.

However: (1) there are no items listed in either order and, therefore, no download links (2) the store page for the items don't indicate that I've purchased them (3) the items aren't in my "Item List" (4) the Rewards page does not list the purchase nor the points (Prime member).

Thank you for your help!

  • Eric

jennblake ( ) posted Wed, 25 October 2017 at 9:25 AM

Hello Eric.

The first order has been deleted.

The second order was during the time yesterday when we were having issues. Your order is empty as you can see. Normally those items are still in the cart after a failed order..and I can then go in and place an order for you and apply the payment to the NEW order for you. But when I look in your cart the items are no longer there. So at this point I cannot make an order for you. All I can do is refund that payment. Which I will do now. UNLESS you can remember the items you had in the cart?

SafetyGuy ( ) posted Wed, 25 October 2017 at 3:30 PM
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I put the items back in the cart. If you can complete the order with the payment already made that would be great. Otherwise, if you issue a refund or credit that would work, too.

Thank you!

  • Eric

jennblake ( ) posted Thu, 26 October 2017 at 9:05 AM

All done. 😄 I created the new order and marked that paid for you. You can now download those items. Again, we apologize for the error.

SafetyGuy ( ) posted Thu, 26 October 2017 at 11:10 PM
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It worked great! Thank you!

jennblake ( ) posted Fri, 27 October 2017 at 9:59 AM

Glad I could help. Sorry again!

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