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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: My rewards are missing.... gone

Bendinggrass opened this issue on Sep 28, 2017 · 10 posts
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Bendinggrass ( ) posted Thu, 28 September 2017 at 12:45 PM · edited Sat, 02 November 2024 at 3:25 PM

Hello. I just went to check on my rewards and they have disappeared. I DID have a cart page open to make a purchase, and moved my points to get a $10 coupon for that purchase, but I did not make that purchase and closed that page. It seems my coupon was deleted some way along with all my points that went into it. But I must stress, I did not make that purchase. Could you please look into this. Thanks. Randy Nugent

PrestonW ( ) posted Thu, 28 September 2017 at 12:55 PM

Hi,
Go into 'My Account' and select the 'Gift Certs' tab at the top and you will see the $10 gift certificate that you purchased with your points.

Regards, Preston

Bendinggrass ( ) posted Thu, 28 September 2017 at 5:05 PM

Yes, it is still there. Thanks so much.

b0b0 ( ) posted Sat, 11 November 2017 at 5:47 PM

I have A similar problem. I applied my coupon to an order, but then closed the page. My coupon is in my rewards but It says I dont have permission to apply it...

ashleyb ( ) posted Sat, 11 November 2017 at 8:43 PM

Are you using a gift certificate or coupon?







b0b0 ( ) posted Sat, 11 November 2017 at 10:27 PM

It is a gift certificate

jennblake ( ) posted Sun, 12 November 2017 at 8:41 AM

Is the order placed? or still applied to the order in the cart?

b0b0 ( ) posted Sun, 12 November 2017 at 9:21 AM

The order was placed and rejected due to lack of money on my card. I cannot access that order because I closed the page.

jennblake ( ) posted Sun, 12 November 2017 at 9:26 AM

I was able to login to your account. put items in the car. Went to your My Account area and under gift certificates the code is there for a $5 GC. I was able to apply that by putting it in the Gift Certificate area in checkout. I have deleted the items I added to your cart and the GC is still in your account. You should be able to use it just fine following the steps above. 😄

b0b0 ( ) posted Sun, 12 November 2017 at 10:04 AM · edited Sun, 12 November 2017 at 10:04 AM

Thank You! I really Appreciate it!

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