Well, Vue itself is valuable software so I am sure it will be for sale again somewhere... by somebody....

I hope and pray it does... Love Vue....

Find Vue like Zbrush, 95% frustration, 5% OMG - but that 5% makes it all worth it, fingers crossed that this will worlk out ok.

I'm definitely feeling the 95% frustration part right now and I don't even own it yet!

I sent a couple of activation requests and questions to EON customer support this morning. Got a reply within minutes. My questions were answered and I am on the list to get VUE Infinite and Plant Factory activated, they said probably tomorrow. They are still there and doing their best!

Greymom posted at 7:06AM Mon, 15 January 2018 - #4322214

I sent a couple of activation requests and questions to EON customer support this morning. Got a reply within minutes. My questions were answered and I am on the list to get VUE Infinite and Plant Factory activated, they said probably tomorrow. They are still there and doing their best!

My god thats good news but why on earth do they keep us guessing without an official update? A [roper message on the website with a plan would be far better than one off client outreach.

kenmo posted at 7:08AM Mon, 15 January 2018 - #4322021

Sorry but I meant maintenance at e-onsoftware for the Intel security issue...

No, that is just a routine O/S patch that will cripple server performance. Once new processrs are out, the servers can be upgraded with a simple data restore. Downtime unnecessary. Seriously when is the last time since the .com era (other than DAZ) you saw a website go down for maintenance. Virtual cloud hosting and services like cloud-flare makes this unnecessary.

There are other effects as well. For example, I have grids on my page and I forget how to remove them. Select help and I just get the website is down page so whilst the site is down we have no help files. Couldn't they just have a pdf help file in with the software? :(

Why would they close Cornucopia3D as well? I am a huge Vue fan, these are worrying times.

Received my requested activation keys early this morning as promised.

Sales now available: sales@e-onsoftware.com

Yay sales. Although if it's for full price..... well...

Can anyone recommend a Vue alternative, since E-on is no longer reliable?

parisgranville posted at 5:43AM Wed, 17 January 2018 - #4322384

Can anyone recommend a Vue alternative, since E-on is no longer reliable?

I'll grant you that their current communication strategy is unconventional, but E-on is still very much reliable. Sales, activations, dowload and support are all active, and the website will eventually follow. Just wait and see.

Not being able to use software because the website has been down for a month, means that we can't use the product for commercial projects. It has been a month since the website is down. It's time to move on.

I don't know why you can't use the software. As I said, activations and downloads are still available through support, as they stated numerous times on FB and various other boards.

Supersampling is right parisgrandville. Send a request to support@e-onsoftware.com and I am sure you will get helped.

If you need re-activation, to speed things up, please give some information (email address used for the e-on account, serial number, etc) so that you can be found quickly in the database. And, in case of (re-)activation, send the new INST-code that is displayed in the activation window as well.

wabe posted at 10:26AM Thu, 18 January 2018 - #4322447

Supersampling is right parisgrandville. Send a request to support@e-onsoftware.com and I am sure you will get helped.

Try getting help files in vue. What about losing the community support on e-on and cornucopia. It really is outrageous treatment of the customer base actually. Yes of course I will wait and hope that things are straightened out, I LOVE Vue infinite, but to simply think it is okay because you can get re-activation via an email is naïve. They are not selling new software or maintenance contracts, that should tell you something, at least it does me. They haven't even got an official presence here to put our minds at rest.

Well, have you tried to buy a maintenance or a new piece of software? I can assure you, it IS possible.

And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",

wabe posted at 1:11PM Thu, 18 January 2018 - #4322451

Well, have you tried to buy a maintenance or a new piece of software? I can assure you, it IS possible.

And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",

Thanks so much, I will try the PDF thing. You don't happen know how to switch off the grids do you?

Regarding the maintenance, no, I haven't tried to buy it because the site is down and I am not keen on giving £300 (or however much it is now) to an email address and also without knowing the future of Vue/E-on. I haven't even been able to download the latest update and I can't be bothered with waiting 2 days for responses every time I need something. Any business that has its site down for a month has clearly got huge problems.

I appreciate you are happy with how e-on are behaving, I however, am not. If they had the common courtesy to create a thread explaining what is happening and what is going to happen I would have a lot more respect for them.

Regarding updates (not upgrades) - it is the same. Write an email to support and you will get a download link. And I was not talking about buying maintenance, I was talking about maintenance OR the software.

What grid do you want to get rid of?

wabe posted at 1:25PM Thu, 18 January 2018 - #4322451

And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",

I couldn't find it under options. I eventually found the documents folder, I had no clue how to even find the vue folder but I eventually got there. Thanks :D

wabe posted at 1:30PM Thu, 18 January 2018 - #4322454

What grid do you want to get rid of?

When I open Vue the page now has a couple of boxes with a grid in the background

I remember there being a menu bar above that window that had an icon for turning various grids on/off. Then saving as your default scene kept it that way.

If you mean the ground grid, that you can switch on or off in the options - display tab (lower right)

If you mean the blue boxes, this you find under the little View Display Options directly over the window you have here as screenshot, the first to the left. There you look for Frame Guides and deselect what you do not need.

So what is REALLY going on at e-on?

Still hungover from the company new year party?

Skeletal crew.

wabe posted at 10:45AM Fri, 19 January 2018 - #4322467

If you mean the blue boxes, this you find under the little View Display Options directly over the window you have here as screenshot, the first to the left. There you look for Frame Guides and deselect what you do not need.

Woohoo that did it. Thanks so much Wabe :) (and thanks Shawn for the response)

I'm currently waiting for a response on a purchase-info request. I am very curious if they're going to offer it at the standard rate, or if perhaps there's an unnannounced (because how would they announce it?) sale going on.

chrysoula posted at 5:10PM Sat, 20 January 2018 - #4322548

I'm currently waiting for a response on a purchase-info request. I am very curious if they're going to offer it at the standard rate, or if perhaps there's an unnannounced (because how would they announce it?) sale going on.

I get emails from e-on all the time about sales that are going on.

Yes. But those emails link to the website and are in fact unreadable with the site down. :-)

As a new or learner user of Vue, I would use the resources on the website a lot. It is unprofessional to expect us to read the Vue company's mind and be able to track down the PDFs. Also how do I know to email them to get activation. I guess I just object to all the mind reading they are expecting from us. Maybe they think they are going to buck a trend and sell software without a website at all.

Bentley's site is very slow and very static looking. With lots of generic clip-art. I don't see a single Poser figure. They might not know how to fix e-on's web issues.

https://info.e-onsoftware.com

At least ... although I was more interested in some Cornucopia3D items ...

Good find. Still has that e-on look to it too, which is good.

Entering cornucopia3d.com now diverts you to that info.e-onsoftware.com server, so it looks like some address re-pointing is being done. Pity there is no "Learn about our downtime" section on the info site.... Doing a bit of nslookup investigation reveals that the IP address of cornucopia3d.com belongs to OVH Hosting, an internet service company, but that the IP of info.e-onsoftware.com belongs to Cloudflare, who are a cloud hosting service. Possibly they have always had that server in the cloud, but I would take a guess that they have been doing a spot of major service migration. Hopefully Cornucopia will be back soon.

judyk posted at 3:06PM Mon, 22 January 2018 - #4322759

Entering cornucopia3d.com now diverts you to that info.e-onsoftware.com server, so it looks like some address re-pointing is being done. Pity there is no "Learn about our downtime" section on the info site.... Doing a bit of nslookup investigation reveals that the IP address of cornucopia3d.com belongs to OVH Hosting, an internet service company, but that the IP of info.e-onsoftware.com belongs to Cloudflare, who are a cloud hosting service. Possibly they have always had that server in the cloud, but I would take a guess that they have been doing a spot of major service migration. Hopefully Cornucopia will be back soon.

Cloudflare sits between the site (a lot of sites) and the wider net. You see the Cloudflare IP because the request for the page is going through them, not because they host the site itself. A lot of sites use Cloudflare.

I had to reformat my hard drive. Now I can'y activate my Vue software. How can I re-activate it??

I'd try the e-onsoftware technical support emergeny response team.

Click on the e-onsoftware maid-of-all-work:

chrysoula posted at 8:12PM Mon, 22 January 2018 - #4322548

I'm currently waiting for a response on a purchase-info request. I am very curious if they're going to offer it at the standard rate, or if perhaps there's an unnannounced (because how would they announce it?) sale going on.

I received a reply about the price for an upgrade from Vue Complete 2015 to Vue Complete 2016 today. The price, $199, is the regular price. This was confirmed when I downloaded their price-list from the temporary website. So, no sale which means no purchase from me for now. I'm really disappointed.

That's my guess on what the response will be; I looked at that price list too today. Well, I was committed to spending the full price BEFORE this happened and I haven't yet found a potential replacement I like as much, so I'm going to try to look on the bright side.

Odd they haven't responded to me, though. I got an initial response from sales and sent my detailed query back to them early this morning. I hope it isn't a 48-hour turnaround for every email exchange.

Purchasing software by email....it must be 1995.

Well I hope this is just a temporary design, or else this whould be the most boring webpage ever.

Those who were ready to "move on" are still free to do so of course, but I'm happy to see the site back online as announced...!

chrysoula posted at 11:34PM Wed, 24 January 2018 - #4322792

Odd they haven't responded to me, though. I got an initial response from sales and sent my detailed query back to them early this morning. I hope it isn't a 48-hour turnaround for every email exchange.

I sent an email to support regarding the update for my software and it may have been almost 48 hours turnaround time. Plus, they're in France, I'm in the US, and I know I'm not their only customer with an inquiry. So, any short delay is expected and not a big deal. I'm a bit concerned about the process of obtaining an activation code after updating my software, however. I'm in the middle of two projects and really can't afford being down very long.

I have to say, e-on have been very helpful to me recently and very quick to respond as well so fair play to them. Walther has been great.

Today I received this e-mail:

Statement on the Cyber-Attack at e-on

January 25, 2018

Dear Community of e-on Users —

Safeguarding your personal and financial information is one of our top priorities. In late November 2017, we learned that e-on was the target of an external cyber-attack. Immediately upon learning of the attack, we made every effort to close the security vulnerability. In addition, we engaged one of the world’s leading cybersecurity companies to evaluate our systems and to identify remediation solutions. We shut down the main server on December 19, 2017 after conducting internal security tests on the live production server to thoroughly mitigate the security vulnerability.

What we know—

We have discovered these criminals may have gained unauthorized access to e-on’s servers, for a period of time, dating back to June 2013. Some of the information contained on the affected servers includes names, addresses, email addresses, phone numbers, order and transaction information, membership information, subscription and maintenance plan information, public forum posts, technical support requests, software license information, and activation information. Based on what we know now, there is no evidence that login passwords and sensitive financial information including banking information and credit or debit card information were compromised as this data was protected by encryption and hashing.

What we are doing in the short term—

As many of you know, Bentley Systems, a leading global provider of comprehensive software solutions for advancing infrastructure, acquired e-on in 2015. E-on has been and continues to be, a leader in the creation, simulation, and integration of natural 3D environments.

Bentley takes the privacy of its users to be of the utmost concern, and we are working hard to minimize the disruption to e-on’s users. We are doing everything in our power to make e-on’s systems and security processes more secure. We have set up a temporary website to handle all requests for software activation, software downloads, purchases, technical support, and other requests. During our main server outage, it is necessary that these requests be processed manually by e-on’s software team. We will process all requests as quickly as possible, and in most cases, within 24 to 48 hours upon receipt. Unfortunately, we will not be able to provide the 24/7 support that had been available on our self-service website, and requests will temporarily be processed during our home office business hours, 9:00am to 5:00pm (UTC +1:00). We greatly apologize for this inconvenience while we implement new security software tools and procedures, along with a new server infrastructure to safeguard e-on’s website.

What we are doing in the coming months—

We will need to rebuild the e-on e-commerce website and the Cornucopia3D website “from the ground up.” While this will take time, we will re-introduce online services as they are available, and their security has been thoroughly tested. We anticipate that the Cornucopia3D content store will be the last online service to be restored due to its technical complexity. However, we are exploring ways to allow our users to re-download content they have already purchased, and will provide updates on that process as we know more.

The e-on software team and Bentley greatly regrets the inconvenience this data breach may have caused our users. We are committed to do all we can to ensure that all your future experiences with e-on will include the confidence that your data and your personal information is secure. We have a motto at e-on: “Our team is there for you,” and we will work tirelessly to live up to those words and regain your trust.

We will continue to provide updates as we learn more and will keep you posted as services become available. Regards,

The e-on Software Team

At the bottom of the email they sent two links: one for technical support and another for sales support.

And that's the email we've all been expecting. Good, an official explanation of what happened and what they're doing to mend things. I'm glad they finally did this and I hope it's an indication they're closer to having most everything up and running again than they were in December.

On the other hand; since 2013 !? Really!?

Yes, it's clear, E-On is controlled by a major corporation these days..... whatever happened to the quick, semi-open, responsive team that used to be. Hope they can fix it all soon, hearing that my details have been up for grabs since 2013 isn't really comforting.

Our team is there for you..... sure, that motto was true in 2013 perhaps. These days the team seems to absent a lot and very little communication. Time to change that motto into something that's more true.

What's perhaps worse.... all communications I get from them sound like sales pitches, including this one. It's getting annoying.