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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Order showing as unpaid

Ian Porter opened this issue on Feb 19, 2018 · 13 posts
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Ian Porter ( ) posted Mon, 19 February 2018 at 6:02 AM · edited Sun, 24 November 2024 at 11:57 AM

Hi, I placed an order , Order#: 113146409, and i have a receipt from Paypal at 19 Feb 2018 03:00:09 PST, but the order is showing unpaid in my account here. Please advise Best regards Ian

Scoopey ( ) posted Mon, 19 February 2018 at 6:29 AM

I got the same problem....renderosity seems to have gone silent. Funny how people don't want to talk when there is a problem!

SerbHairplant ( ) posted Mon, 19 February 2018 at 6:34 AM

Yeah, I had that too about 5 hours ago. Paid via Paypal, order still marked as "unpaid". I've already emailed the info to store@renderosity.com but haven't heard back yet. Just received an automated email saying the order is going to be deleted soon if I don't pay it. Most frustrating. :/

Scoopey ( ) posted Mon, 19 February 2018 at 6:39 AM

Yes I got that! I nailed them on Twitter asking is there store is acting up - when crap like this happens they need to be taken to task! I thought Daz3d was rubbish with this crap but now Renderosity seems to be in competition with rubbish customer service.

skinnii ( ) posted Mon, 19 February 2018 at 6:48 AM

Has happened to me before - and has happened again just now. It appears sometimes the communication between PayPal and the Renderosity site breaks down. Might not be Renderosity's fault.

Ian Porter ( ) posted Mon, 19 February 2018 at 6:50 AM

I've had similar problems before on occasion, and they always get sorted out. We should probably wait until office hours ( it's not 7am there yet ) before we can expect any response.

Scoopey ( ) posted Mon, 19 February 2018 at 6:51 AM

True but you think someone might reply or say something on social media - at the end of the day the robot is still sending emails demanding to pay your bill! That part of the site at least seems to be working!

-renapd- ( ) posted Mon, 19 February 2018 at 10:06 AM
Site Admin

I wish there was some more patience among customers rather than being negative - especially on a WEEKEND with so much traffic due to the huge sale going on!

There are admins on call but not everybody has access to accounts and a pile of messages to sort out... so speculations of the sort that this is a problem we try to hide, helps nobody!

Rena



[[MyGallery] [MyStore]
"Collect moments, not things."

PrestonW ( ) posted Mon, 19 February 2018 at 10:58 AM

@Ian Sorry for the delay. PayPal was having issues communicating with our site. Your order has been verified and marked paid. You can now access your downloads.

Ian Porter ( ) posted Mon, 19 February 2018 at 11:07 AM

Thanks Preston. All downloaded now Cheers Ian

beachsidelegs ( ) posted Mon, 19 February 2018 at 12:51 PM

I had this problem once and was told to refresh the page and it will show up...It worked :)

JRH ( ) posted Mon, 19 February 2018 at 2:07 PM

The same problem here. Order # 113146305 placed on Sunday February 18 via PayPal. It is shown until the moment as unpaid in my Renderosity account. I have spoken with PayPal (and my bank) and they inform me that the payment is already done.

Could you help me? Thanks in advance.

PrestonW ( ) posted Mon, 19 February 2018 at 3:08 PM

Hi,
Your order has been verified and marked paid. You can now access your downloads.

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