Sun, Nov 24, 11:35 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order showing as unpaid

Ian Porter opened this issue on Feb 19, 2018 · 13 posts
Back to Forum Print
Ian Porter ( ) posted Mon, 19 February 2018 at 6:02 AM · edited Sun, 24 November 2024 at 11:32 AM

Hi, I placed an order , Order#: 113146409, and i have a receipt from Paypal at 19 Feb 2018 03:00:09 PST, but the order is showing unpaid in my account here. Please advise Best regards Ian

Scoopey ( ) posted Mon, 19 February 2018 at 6:29 AM

I got the same problem....renderosity seems to have gone silent. Funny how people don't want to talk when there is a problem!

SerbHairplant ( ) posted Mon, 19 February 2018 at 6:34 AM

Yeah, I had that too about 5 hours ago. Paid via Paypal, order still marked as "unpaid". I've already emailed the info to store@renderosity.com but haven't heard back yet. Just received an automated email saying the order is going to be deleted soon if I don't pay it. Most frustrating. :/

Scoopey ( ) posted Mon, 19 February 2018 at 6:39 AM

Yes I got that! I nailed them on Twitter asking is there store is acting up - when crap like this happens they need to be taken to task! I thought Daz3d was rubbish with this crap but now Renderosity seems to be in competition with rubbish customer service.

skinnii ( ) posted Mon, 19 February 2018 at 6:48 AM

Has happened to me before - and has happened again just now. It appears sometimes the communication between PayPal and the Renderosity site breaks down. Might not be Renderosity's fault.

Ian Porter ( ) posted Mon, 19 February 2018 at 6:50 AM

I've had similar problems before on occasion, and they always get sorted out. We should probably wait until office hours ( it's not 7am there yet ) before we can expect any response.

Scoopey ( ) posted Mon, 19 February 2018 at 6:51 AM

True but you think someone might reply or say something on social media - at the end of the day the robot is still sending emails demanding to pay your bill! That part of the site at least seems to be working!

-renapd- ( ) posted Mon, 19 February 2018 at 10:06 AM
Site Admin

I wish there was some more patience among customers rather than being negative - especially on a WEEKEND with so much traffic due to the huge sale going on!

There are admins on call but not everybody has access to accounts and a pile of messages to sort out... so speculations of the sort that this is a problem we try to hide, helps nobody!

Rena



[[MyGallery] [MyStore]
"Collect moments, not things."

PrestonW ( ) posted Mon, 19 February 2018 at 10:58 AM

@Ian Sorry for the delay. PayPal was having issues communicating with our site. Your order has been verified and marked paid. You can now access your downloads.

Ian Porter ( ) posted Mon, 19 February 2018 at 11:07 AM

Thanks Preston. All downloaded now Cheers Ian

beachsidelegs ( ) posted Mon, 19 February 2018 at 12:51 PM

I had this problem once and was told to refresh the page and it will show up...It worked :)

JRH ( ) posted Mon, 19 February 2018 at 2:07 PM

The same problem here. Order # 113146305 placed on Sunday February 18 via PayPal. It is shown until the moment as unpaid in my Renderosity account. I have spoken with PayPal (and my bank) and they inform me that the payment is already done.

Could you help me? Thanks in advance.

PrestonW ( ) posted Mon, 19 February 2018 at 3:08 PM

Hi,
Your order has been verified and marked paid. You can now access your downloads.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.