Sat, Sep 21, 12:41 AM CDT

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Mistake in Payment

carlos17 opened this issue on Jul 24, 2018 · 4 posts
Back to Forum Print
carlos17 ( ) posted Tue, 24 July 2018 at 2:52 PM · edited Sat, 21 September 2024 at 12:40 AM

Afraid I made a mistake in purchasing an item and hope you'll help me fix it.

I just made a purchase (order #113214528), but forgot to enter my gift certificate number for payment. Naturally the item shows up in my Order Detail as Unpaid, Unshipped.

How can I apply my gift certificate to this purchase?

Appreciate your help.

jennblake ( ) posted Tue, 24 July 2018 at 3:12 PM

There is only one way to fix this, and that is delete this order and let you place a new order using your Gift Certificate. I will do that for you now. 😄

carlos17 ( ) posted Tue, 24 July 2018 at 3:46 PM

Perfect!

Thank you for cleaning up my mess!

jennblake ( ) posted Tue, 24 July 2018 at 4:22 PM

Happy to help. 😄

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.