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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 24 11:50 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Mistake in Payment

carlos17 opened this issue on Jul 24, 2018 · 4 posts
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carlos17 ( ) posted Tue, 24 July 2018 at 2:52 PM · edited Sat, 08 February 2025 at 3:05 AM

Afraid I made a mistake in purchasing an item and hope you'll help me fix it.

I just made a purchase (order #113214528), but forgot to enter my gift certificate number for payment. Naturally the item shows up in my Order Detail as Unpaid, Unshipped.

How can I apply my gift certificate to this purchase?

Appreciate your help.

jennblake ( ) posted Tue, 24 July 2018 at 3:12 PM

There is only one way to fix this, and that is delete this order and let you place a new order using your Gift Certificate. I will do that for you now. 😄

carlos17 ( ) posted Tue, 24 July 2018 at 3:46 PM

Perfect!

Thank you for cleaning up my mess!

jennblake ( ) posted Tue, 24 July 2018 at 4:22 PM

Happy to help. 😄

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