Tue, Nov 19, 8:56 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #: 113283022

RubyTuesday70 opened this issue on Jan 01, 2019 · 3 posts
Back to Forum Print
RubyTuesday70 ( ) posted Tue, 01 January 2019 at 3:21 AM · edited Tue, 19 November 2024 at 4:37 AM

First of all... Happy New Year!!!!!!!

I placed one last order last night ( Order #: 113283022 · Purchased on Dec 31, 2018) except for some reason my payment wouldn’t go through. I think there was a glitch with my banking website because I was not able to access my account either when I went to check if something was wrong (I knew that I had a sufficient amount of money on that card to cover my purchase). In fact this morning everything is back to normal, I was just wondering if I will still be getting double reward points for that purchase?

Thanks in advance for your help. Regards, Rosy

PrestonW ( ) posted Tue, 01 January 2019 at 8:51 AM · edited Tue, 01 January 2019 at 8:51 AM

Hi, I deleted that order so you can re-purchase it using the payment method that works best for you. But you will not receive double points!

RubyTuesday70 ( ) posted Tue, 01 January 2019 at 10:05 AM

Ok, Well I wanted to take advantage of the double points and since they probably won’t be valid on the new order then I will put it off for now. Thanks anyway! Happy new year!

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.