Fri, Jan 3, 4:26 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 12:52 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: #113294611

JHerv opened this issue on Jan 28, 2019 ยท 8 posts
Back to Forum Print
JHerv ( ) posted Mon, 28 January 2019 at 6:25 PM ยท edited Sun, 14 July 2024 at 8:53 PM

Hello,

I placed my first order a couple of hours ago but haven't received a download link. How long does that usually take? Will I be notified when my products are ready for download?

Thanks,

JHerv ( ) posted Mon, 28 January 2019 at 6:26 PM

I should have checked the FAQs first. Sorry.

PrestonW ( ) posted Tue, 29 January 2019 at 12:12 PM

I am glad you were able to download your products. Sorry for the delay.

JHerv ( ) posted Tue, 29 January 2019 at 2:23 PM

Thank you.

When I download the assets they are unzipped, so I put them in the DAZ directory in the locations prescribed, but don't have access to them in DAZ. Any assistance in this regard would be great.

Thanks!

JHerv ( ) posted Tue, 29 January 2019 at 4:01 PM

Ok, I see the material in the Content Library, so I'm able to apply them. For some reason they don't show under Smart Content though.

JHerv ( ) posted Thu, 31 January 2019 at 3:25 PM

I need assistance with one of the products I purchased, RP Fads Sneakers for Genesis 3 and Genesis 8 Females. When I try to fit the sneakers on a Genesis 8 female I get the message that I've chosen to fit an unsupported item to the figure. In the error dialogue box there is a dropbox where it asks "What figure was the item originally designed for?"; Genesis 8 Female isn't an option. When the shoes load onto Viewport the right shoe's parent is the right foot and the left shoe's parent is the left foot, but the shoes are next to the respective feet instead of on them. Since I am new to Rednerosity I do not have the ability to reach out to Rhiannon, who made the product. Thank you in advance for your help.

Rhiannon ( ) posted Thu, 31 January 2019 at 5:59 PM

From what you are describing, it sounds like maybe you're trying to use the G3 version on G8, and/or perhaps the G3 versions was inadvertently installed to the G8 directory.

JHerv ( ) posted Fri, 01 February 2019 at 1:35 PM

Hmmm. I checked the directories and it seems the files have been placed correctly.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.