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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Renderosity Acquires Poser Software


jennblake ( ) posted Thu, 20 June 2019 at 9:05 AM · edited Sun, 01 December 2024 at 2:23 PM

Renderosity is pleased to announce Tuesday, June 18 the acquisition of Poser, 3D Character Art and Animation Software. Renderosity began as a place for Poser users to build a community around their shared interest in digital art. Now Renderosity has become the place for Poser.

Smith Micro Press Release

Renderosity Announcment


Penguinisto ( ) posted Sat, 29 June 2019 at 9:20 PM

Fun speculations aside, will there be an announcement when Smith Micro's old CP software catalog will get integrated into Rendo? I know Poser is there, but I'm asking for figures, clothing bits, etc.

(and will you be phasing any of it out, or...?)


Nails60 ( ) posted Sun, 30 June 2019 at 10:35 AM

Have you checked the legacy discounted products department, the SM stuff now under the vendor name of poser_software is there.


jennblake ( ) posted Sun, 30 June 2019 at 1:00 PM

Nails60 is correct. All that we will be hosting is under the Poser Software vendor store. And no we do not intend to phase it out. 😄


Nod ( ) posted Sun, 07 July 2019 at 7:07 PM · edited Sun, 07 July 2019 at 7:09 PM

Is this why my serial number no longer works when I try running Poser, after having to reformat my computer? When I enter my serial number on the first run after reinstalling it, I get a message saying that the grace period has expired and to enter my serial number! I've raised a ticket, as Smith Micro now links to yourselves, as you're obviously now the new owners.

Poser.jpg


jennblake ( ) posted Mon, 08 July 2019 at 9:47 AM

Yes we are the new owners. 😄

And usually you get that error after you have installed more than the 3 installations limit on each serial number. I will be checking the support desk soon, OR you can send me an email to jennblake@renderosity.com with your serial number that you are installing with, email used when registering and your name. I will reset the serial for you.


Solistic ( ) posted Sun, 21 July 2019 at 5:45 PM · edited Wed, 13 November 2019 at 9:29 AM

I recently upgraded to Poser 11 but before Renderosity took over, is there anyway I can change my Poser 11 to Renderosity instead of Smith Micro, as you can see it was only in last April I purchased it: Poser Pro 11 Upgrade from Game Dev, Pro 2014, Pro 2012 and Pro 2010 Smith_Micro PoserPro11DownloadManager_247336.zip License: PoserPro11:XXXX;QueueManager:XXXX;PoserFusion11Cinema4D:XXXX;PoserFusion11LightWave:XXXX;PoserFusion11MAX:XXXX;PoserFusion11MAYA:XXXX

113323757 2019-04-05

Edited: Removed serial numbers!


jennblake ( ) posted Sun, 21 July 2019 at 9:00 PM

What do you mean by change it to Renderosity? We have the purchase history and would honor any future upgrades using your current license. You do not need to do anything further. 😄


Solistic ( ) posted Mon, 22 July 2019 at 12:05 AM

ok just wanted to make sure, because everything including directories say smith micro,


jibicoco ( ) posted Sat, 03 August 2019 at 4:57 AM

hi, **my certificat **for poser pro game dev expired by enchantment, my order in smith micro Order Number: SMI141025-9102-97468 now i have poser pro game dev and poser 11, but i use to 2 for few reason it's been 3 days that I write service in service and still no answer... I bought my licenses, and like any purchase software is like a car bought, it does not stop because there is no internet! i paid poser license since poser 3 of métacreation... do you intend to honor the old purchases contracted at smith micro? best regards


djthomas ( ) posted Sat, 10 August 2019 at 7:58 PM

Are you able to check previous purchases of Poser from SM? Some time ago I upgraded my version 6 copy of Poser (and to be honest I can't recall exactly what version I upgraded to although I seem to think it was a ProserPro variant. Smith Micro had this weird time limit on how long you could come back and download the application; I believe they even had an additional fee if you wanted to be able to access it longer. I downloaded the application and dropped it onto a disk drive--but that was years ago, and in fact, I have since moved from Windows to a Mac. Can someone let me know what information I would need to provide other than my name and email address at the time of purchase? Is it still possible to obtain this software (outside of SM's unusual constraints)? Is it also possible to change the OS version of the software (Windows to Mac)? Thanks.


Richard60 ( ) posted Mon, 12 August 2019 at 8:45 PM

@djthomas Smith Micro has everything on Content Paradise that you purchased available to download unitl the 2nd of September at which point they will totally close down the website. SO anything you bought there is available to redownload.

Poser 5, 6, 7, 8, Poser Pro 9 (2012), 10 (2014), 11, 12, 13


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