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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)
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To reach our Marketplace staff, please open a support ticket at
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Is this why my serial number no longer works when I try running Poser, after having to reformat my computer? When I enter my serial number on the first run after reinstalling it, I get a message saying that the grace period has expired and to enter my serial number! I've raised a ticket, as Smith Micro now links to yourselves, as you're obviously now the new owners.
Yes we are the new owners.
And usually you get that error after you have installed more than the 3 installations limit on each serial number. I will be checking the support desk soon, OR you can send me an email to jennblake@renderosity.com with your serial number that you are installing with, email used when registering and your name. I will reset the serial for you.
I recently upgraded to Poser 11 but before Renderosity took over, is there anyway I can change my Poser 11 to Renderosity instead of Smith Micro, as you can see it was only in last April I purchased it: Poser Pro 11 Upgrade from Game Dev, Pro 2014, Pro 2012 and Pro 2010 Smith_Micro PoserPro11DownloadManager_247336.zip License: PoserPro11:XXXX;QueueManager:XXXX;PoserFusion11Cinema4D:XXXX;PoserFusion11LightWave:XXXX;PoserFusion11MAX:XXXX;PoserFusion11MAYA:XXXX
113323757 2019-04-05
Edited: Removed serial numbers!
hi, **my certificat **for poser pro game dev expired by enchantment, my order in smith micro Order Number: SMI141025-9102-97468 now i have poser pro game dev and poser 11, but i use to 2 for few reason it's been 3 days that I write service in service and still no answer... I bought my licenses, and like any purchase software is like a car bought, it does not stop because there is no internet! i paid poser license since poser 3 of métacreation... do you intend to honor the old purchases contracted at smith micro? best regards
Are you able to check previous purchases of Poser from SM? Some time ago I upgraded my version 6 copy of Poser (and to be honest I can't recall exactly what version I upgraded to although I seem to think it was a ProserPro variant. Smith Micro had this weird time limit on how long you could come back and download the application; I believe they even had an additional fee if you wanted to be able to access it longer. I downloaded the application and dropped it onto a disk drive--but that was years ago, and in fact, I have since moved from Windows to a Mac. Can someone let me know what information I would need to provide other than my name and email address at the time of purchase? Is it still possible to obtain this software (outside of SM's unusual constraints)? Is it also possible to change the OS version of the software (Windows to Mac)? Thanks.
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Renderosity is pleased to announce Tuesday, June 18 the acquisition of Poser, 3D Character Art and Animation Software. Renderosity began as a place for Poser users to build a community around their shared interest in digital art. Now Renderosity has become the place for Poser.
Smith Micro Press Release
Renderosity Announcment