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Subject: AV Blocking from checking out Bad Site

poisinivy opened this issue on Aug 12, 2019 · 11 posts

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poisinivy ( ) posted Mon, 12 August 2019 at 8:37 AM · edited Fri, 22 November 2024 at 7:12 PM

My AV won't let me checkout even if i add rendersity to my safe list. my AV states heuristic Analysis, it happens when i go from shopping cart to check out and using payapal. No way in heck I would use a credit card with these kinds of warnings

whats up Rendo is your site safe?.

when Going from this page in check out

I Get this

poisinivy ( ) posted Mon, 12 August 2019 at 9:25 AM

okay I was able to shut my AV off to check out. but you guys really need to get this stuff working so we don;t keep getting this warning messages

Lenord ( ) posted Mon, 12 August 2019 at 1:36 PM

You might want to report a false positive to your AV vendor and see what they say. I've run into similar situations and had the AV (I use Avast Paid subscription) and they checked it out OK and the next definitions update it never happened again.

Remember...No matter where you go there you are

poisinivy ( ) posted Mon, 12 August 2019 at 3:03 PM · edited Mon, 12 August 2019 at 3:03 PM

yeah I did report it to Kasperkey, and i double check everything with free virus total instant check https://www.virustotal.com/gui/home/upload

Lenord ( ) posted Mon, 12 August 2019 at 6:16 PM

Just a thought, however with Rendo's always tinkering with site software you never can tell what's what...

Remember...No matter where you go there you are

CHMedia ( ) posted Tue, 13 August 2019 at 9:55 AM

This is a false positive from Kaspersky. We have alerted them and haven't heard back. Thank you for reporting it. If our users keep reporting it hopefully they will respond soon.

Giana ( ) posted Tue, 13 August 2019 at 12:19 PM

in that case, i, too, keep having to turn Kaspersky off when checking out...

TwiztidKidd ( ) posted Tue, 13 August 2019 at 4:00 PM · edited Tue, 13 August 2019 at 4:02 PM

It wouldn't surprise me if any the AV makers played some sort of net neutrality card where they expect compensation in return. Their reputation and trust would take a really deep dive.