Sat, Nov 23, 11:48 PM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Just got an order confirmation email for an order I didn't make


Doc000 ( ) posted Thu, 25 June 2020 at 11:08 AM · edited Sat, 23 November 2024 at 11:42 PM

Just got confirmation emails for an order (113515915) I didn't make. Looks like someone (can provide the member name if necessary) bought something and the system sent the emails to more than 800 email addresses.

Just thought I'd bring it to your attention.


Graphixa ( ) posted Thu, 25 June 2020 at 11:55 AM

Yes I received the exact same email. What is going on?


infinity10 ( ) posted Thu, 25 June 2020 at 12:47 PM

Same here - it went out to many people. There is something wrong.

Eternal Hobbyist

 


Minyassa ( ) posted Thu, 25 June 2020 at 12:47 PM

Same. That's quite the list of email addresses. Little surprised we haven't heard anything from Rendo about this yet.


Scrib ( ) posted Thu, 25 June 2020 at 1:12 PM

Same here. Thanks Renderosity for making our e-mail adresses available to public. Can't wait to get more spam in my basket. Ever heared about testing before going live with a new system? Don't think so.


Doc000 ( ) posted Thu, 25 June 2020 at 1:27 PM

I just got an email from Renderosity saying that they implemented a new mailing system and that it went fubar, so that's what this was. They said they disabled the new system, so hopefully we won't get something like this again.

That's a pretty big glitch to not have caught it earlier in testing, assuming there was testing.


Minyassa ( ) posted Thu, 25 June 2020 at 1:35 PM

Got the same email and while I'm glad for the explanation and that they've disabled the problematic system, I guess we will have to keep our fingers crossed that nobody in that list is an unethical sort who will use the list for their own marketing. I've deleted the emails, myself, so y'all don't have to worry about me. ;)


Scrib ( ) posted Thu, 25 June 2020 at 1:57 PM

Competitors will love the e-mail list of the Renderosity customer base, making special offers to them. That's not just a little email system issue, it's a disaster for the Rendo Sales team, beside the lose of trust.


Miss B ( ) posted Thu, 25 June 2020 at 5:39 PM

Hmmmm, I haven't seen either of those emails, but then I pay through PayPal, so if you folks are using a credit card directly in the Renderosity store, that may have triggered it. I only get a confirmation email AFTER the store has received an email from PayPal about the payment, which triggers an email telling me they received the payment from PayPal.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz


jennblake ( ) posted Fri, 26 June 2020 at 3:42 PM

While doing some testing on a couple changes/improvements to the ebots/email system there was 1 email that was sent out incorrectly. We are very sorry about this. Another email was sent out to all affected that you should have received explaining what happened. It should not happen again. 😄


Brittany ( ) posted Fri, 26 June 2020 at 3:44 PM

Hello.

First, my sincerest apologies. We were working on an email queue for sending out ebots such as that. And our first attempt showed us obvious errors. We have corrected this now.

Again, my apologies.

Regards, Brittany Marketplace Assistant at Renderosity


Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.