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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Reward Points Not Credited.

Klutz opened this issue on Aug 01, 2020 · 9 posts
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Klutz ( ) posted Sat, 01 August 2020 at 2:43 AM · edited Sun, 01 December 2024 at 12:12 AM

Hi, I haven't had this issue before, but I am in the habit of checking my reward point status after a purchase to verify how near I am to the next gift card. Yesterday's purchase of mine, 113532932 , has not shown any credit in the Reward Points area. I would be obliged if that issue could be addressed. Many thanks, Best regards, Nige.

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Life is a beta.

In faecorum semper, solum profundum variat.

Nails60 ( ) posted Sat, 01 August 2020 at 5:03 AM

I've got the same problem with order 113532956 (although I did get 5 e-mails telling me payment had been received!!)

Nails60 ( ) posted Sat, 01 August 2020 at 6:13 AM

And now I've received an e-mail telling me I have not paid, despite previously having received 5 e-mails telling me it has been paid! (And I've already downloaded it, and been notified by paypal it's been paid) Something is really screwed!

Klutz ( ) posted Sat, 01 August 2020 at 7:21 AM · edited Sat, 01 August 2020 at 7:21 AM

Me too.

They have an issue for sure :0/

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Life is a beta.

In faecorum semper, solum profundum variat.

Klutz ( ) posted Sat, 01 August 2020 at 9:51 AM

Well, now there is a different problem. The transaction shows in reward points, but two zero values. :0/

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Life is a beta.

In faecorum semper, solum profundum variat.

bwldrd ( ) posted Sun, 02 August 2020 at 3:33 PM

Also have this issue I have like 6 notation in my rewards all for 0 points.which I'm assuming are for items across 3 orders.

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Consider me insane if you wish, but is your reality any better?

Klutz ( ) posted Mon, 03 August 2020 at 11:56 AM

Well, now the double zero points are available for use!! :0/

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Life is a beta.

In faecorum semper, solum profundum variat.

jennblake ( ) posted Mon, 03 August 2020 at 1:24 PM

Hello.

We are working on this issue. We have found the problem and fixed it for any orders going forward. and we are working to ensure all points that should have been given over the last 72 hours are. This only happened when an order had to be manually marked as paid due to paypal's issues over the weekend. Thank you for your patience. And truly sorry for the trouble. Give it a few more hours please? 😄

Klutz ( ) posted Mon, 03 August 2020 at 1:41 PM

Thanks for the update, Jenn.

It is appreciated.

:)

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Life is a beta.

In faecorum semper, solum profundum variat.

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