Mon, Jan 20, 2:44 PM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 20 1:55 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Halloween Grab Bag Daz 2020

SilverDolphin opened this issue on Oct 29, 2020 · 6 posts
Back to Forum Print
SilverDolphin ( ) posted Thu, 29 October 2020 at 2:08 PM · edited Mon, 13 January 2025 at 9:57 PM

I spend over $5 dollars and I did not get freebie. My order#113568116

jennblake ( ) posted Thu, 29 October 2020 at 3:27 PM · edited Thu, 29 October 2020 at 5:12 PM

Hello.

Please check your account for a new order as that has the free item there for you. 😄 Sorry for the error!

regenwald ( ) posted Thu, 29 October 2020 at 3:58 PM

Hello, I have similar issues, but with the Poser Grab Bag. I had a "normal" product in my cart, plus the Poser Grab Bag, and after having paid my order, no product was shown for download. Not the product that I have paid for, and not the free item. Order #: 113568142. Moreover, when trying to follow the hint you gave above, I stepped into my account and not any of my previous orders was shown there, only the "empty" new order.

jennblake ( ) posted Thu, 29 October 2020 at 5:13 PM

@regenald I have also fixed this order for you. Please check your account for the new order with the Grab Bag item included. 😄

regenwald ( ) posted Fri, 30 October 2020 at 3:31 AM

Thank you very much, Jenn. Now it works :-)

@SilverDolphin: sorry that I jumped into your thread with my issue - I didn't know what's the correct behavior here.

jennblake ( ) posted Fri, 30 October 2020 at 9:48 AM

Happy to help. Just for knowledge sake...it is always best to start a new thread for every issue, so you don't get missed. 😄

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.