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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
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I purchased an item a week or two ago that I finally got around to using and I noticed a couple of errors:
1) A morph file that is placed in a different location that is listed in the file expects to find it
2) When applying normals, the map for the shoulder area is clearly intended for a different character (probably 8 instead of 8.1?) because it is...well...obviosly not right and makes the character's skin unussable.
I reached out to the vender yesterday but haven't heard back. I have no idea how much sitemail these folks get, so I can understand that something might get missed. Is it best to wait a bit longer or should I actually specify product name and provide the picture I sent them here in the forum?