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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 05 10:48 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: What is the best procedure for reporting problems with a product?

mamba-negra opened this issue on Sep 21, 2022 · 3 posts
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mamba-negra ( ) posted Wed, 21 September 2022 at 5:30 AM · edited Fri, 04 October 2024 at 5:59 PM

I purchased an item a week or two ago that I finally got around to using and I noticed a couple of errors:

1) A morph file that is placed in a different location that is listed in the file expects to find it

2) When applying normals, the map for the shoulder area is clearly intended for a different character (probably 8 instead of 8.1?) because it is...well...obviosly not right and makes the character's skin unussable. 

I reached out to the vender yesterday but haven't heard back. I have no idea how much sitemail these folks get, so I can understand that something might get missed. Is it best to wait a bit longer or should I actually specify product name and provide the picture I sent them here in the forum?

MarkCM ( ) posted Wed, 21 September 2022 at 9:34 PM · edited Wed, 21 September 2022 at 9:35 PM

A sitemail to the vendor usually works.  Not every vendor logs in to check every day.

ShaniaB ( ) posted Thu, 22 September 2022 at 11:01 AM · edited Thu, 22 September 2022 at 11:01 AM

Hi Mamba,

Always sitemail the vendor first. If they have not responded in a timely manner, please send an email to store@renderosity.com and we'll work on a solution for you.


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