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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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To reach our Marketplace staff, please open a support ticket at
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Subject: No response from my email sent to store@renderosity.com

espindav opened this issue on Feb 09, 2023 · 4 posts
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espindav ( ) posted Thu, 09 February 2023 at 4:44 AM · edited Thu, 14 November 2024 at 9:49 AM

I sent an email on 2/3/23 about the reward points that I never received on an order.  Order #113934611 for $178.82.  Did anyone take a look into it.

Jennblake indicated that she issued points for this order but, it was only 100 points and based on my purchase amount I should have received 1,252 points.  So I was shorted 1,152 points.  I hope this was just an error on her part.

Darboshanski ( ) posted Thu, 09 February 2023 at 9:19 AM

This has happened to me also I sent a email on 7 FEB  about a product I bought on 3 FEB that isn't working correctly.  Please I'm not being pushy just wondering if it was recieved. Order #113936203 Thanks!

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ShaniaB ( ) posted Fri, 10 February 2023 at 2:05 PM

I will take a look into both situations for you all. Thank you for your patience while I look into this.

We will have an answer soon and replying either here or via sitemail.


Darboshanski ( ) posted Fri, 10 February 2023 at 2:24 PM

Shania,

It's all good contacted the vendor and it's all sorted out. :)

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