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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 04 11:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Gift Certificate not working

anniemation opened this issue on Mar 30, 2023 · 11 posts
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anniemation ( ) posted Thu, 30 March 2023 at 10:19 PM · edited Sat, 05 October 2024 at 7:19 AM

I just bought a gift certificate for someone to upgrade to Poser 13 but when they tried it it didn't work.  Please help.

anniemation ( ) posted Thu, 30 March 2023 at 10:20 PM

It says it does not belong to them.  Why would it?  It's a gift.

jennblake ( ) posted Fri, 31 March 2023 at 10:52 AM

Hello.

It seems you must have had to manually send them the code? As the gift certificate was not purchased as a gift. 😄 if you give me the name of the member to gift that to, I can do that. then it will be in their account and they will have the ability to use it. 😄 You can send that to me via sitemail if you don't want to post it publicly. 

anniemation ( ) posted Fri, 31 March 2023 at 2:01 PM

Just sent you a site mail.

jennblake ( ) posted Sat, 01 April 2023 at 9:39 AM

All fixed. 😄

hmatienzo ( ) posted Sat, 01 April 2023 at 2:06 PM

Thank you for the quick help! 😘

L'ultima fòrza è nella morte.

hmatienzo ( ) posted Sat, 01 April 2023 at 9:39 PM

I am going to have a nervous breakdown here!  Where is the code??  It says I do have a gift cert of $100 available, but there -is- no code anywhere that I can see??  Looks like I won't play this weekend after all...  :-(

L'ultima fòrza è nella morte.

hmatienzo ( ) posted Sun, 02 April 2023 at 1:36 PM

Anybody???

L'ultima fòrza è nella morte.

RedPhantom ( ) posted Sun, 02 April 2023 at 5:19 PM
Site Admin

It should be on your gift certificate page, but I haven’t seen what it looks like since the update to know what it looks like 

Available on Amazon for the Kindle E-Reader Monster of the North and The Shimmering Mage

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Check out my store here or my free stuff here
I use Poser 13 and win 10

lauraguo ( ) posted Mon, 03 April 2023 at 12:14 PM

Hi hmatienzo, 

Can you check again? It should work now:

https://www.renderosity.com/marketplace/account/gift-certificates 

Sorry for the wait--store staff isn't always around on the weekends to provide support since those aren't business hours.

hmatienzo ( ) posted Tue, 04 April 2023 at 12:09 AM

Yessss!  Thank you for all the help!  *happy dance*

L'ultima fòrza è nella morte.

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