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Community Center F.A.Q (Last Updated: 2024 Nov 23 2:12 am)

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Subject: Marketplace is being updated


mausel ( ) posted Sat, 25 February 2023 at 8:10 PM

Also in Windows on a desktop computer it has become impossible to checkout/pay with existing store credit? Accidentally or intentionally?


RagnarokEOTW ( ) posted Mon, 27 February 2023 at 11:17 AM

I would like to suggest that indicating coupon eligibilty by whether an icon is red or green is a poor choice for accessibilty.

While I'm not personally colour-blind, I do know users who are.


mausel ( ) posted Mon, 27 February 2023 at 11:56 AM

Store Credit could now be used, BUT:

Indicated and available Store Credit is WRONG

Pls see attached screenshots from my vendor controls and from attempted purchase/checkout6F46rqnlXMMmXnQ6mddPLQc0ZrsB8NU1n8RfJr3k.pngaKUpdZHgWOXXb1OFlW1MNQGzwII1XPAMvpithlSU.png


CHMedia ( ) posted Mon, 27 February 2023 at 2:57 PM
oaiki posted at 7:49 PM Fri, 24 February 2023 - #4456821

CHMedia posted at 9:32 AM Fri, 24 February 2023 - #4456783

oaiki posted at 7:29 PM Thu, 23 February 2023 - #4456748

An esthetic issue, text in buttons does not scale to the size of the button

Where is this happening? I have put this in our issue tracker.

The main place I have noticed this is on the checkout:

3tUo3stePBtXLdnUVCw4Fd1NzOjcAguEHNn3MRfe.png

Also on the rewards page:


FQPJwPZlZhr294DvDG635YnJrCbVR23CQEkNvmuG.png

and ...

5NeLquYcU9YY5ydCZWqycxCkmRWqaMCHfBrYPy9x.png

The Forum page ...


I have posted these screenshots to the issue tracker. Thank you.


kol_2005 ( ) posted Mon, 27 February 2023 at 5:01 PM

Using Paypal, it asks to select item in a list with no options to select anything, so cannot buy anything now?


CHMedia ( ) posted Tue, 28 February 2023 at 9:35 AM
kol_2005 posted at 5:01 PM Mon, 27 February 2023 - #4457140

Using Paypal, it asks to select item in a list with no options to select anything, so cannot buy anything now?

I have reported your issue to the team and posted it into our issue tracker.


CHMedia ( ) posted Tue, 28 February 2023 at 9:36 AM
RagnarokEOTW posted at 11:17 AM Mon, 27 February 2023 - #4457089

I would like to suggest that indicating coupon eligibilty by whether an icon is red or green is a poor choice for accessibilty.

While I'm not personally colour-blind, I do know users who are.

We have posted this into our issue tracker. Thank you.


oaiki ( ) posted Tue, 28 February 2023 at 6:43 PM

Suggestion: It would be nice to be able to filter marketplace pages to exclude owned products; the icon on the thumbnails is helpful but you have to scroll through them to find something that inspires and would enhance your library


CHMedia ( ) posted Wed, 01 March 2023 at 9:56 AM
oaiki posted at 6:43 PM Tue, 28 February 2023 - #4457270

Suggestion: It would be nice to be able to filter marketplace pages to exclude owned products; the icon on the thumbnails is helpful but you have to scroll through them to find something that inspires and would enhance your library

I have posted your request to our issue tracker. Thank you.


Richard60 ( ) posted Wed, 01 March 2023 at 10:17 AM

I bought some things last night and when you are on the account page showing the new purchases there is also a recommended tab.ย  I clicked that and it shows a bunch of products and there was one I was interested in and there appears no way to click the product to get to it IF it happens to be the First or Last image in the row of 4.ย  If I right click and open in a new tab it justs makes a copy of the recommended tab.ย  The product I wanted was either the first or last so clicking it just scrolled the list left or right.ย  It appears the ones in 2nd and 3rd position are clickable.

Poser 5, 6, 7, 8, Poser Pro 9 (2012), 10 (2014), 11, 12, 13


oaiki ( ) posted Wed, 01 March 2023 at 2:54 PM ยท edited Wed, 01 March 2023 at 2:54 PM

I hate Month End, accountants always on my back ...

Problem:

The "Ordered on" the order detail

TH96AKr1gxLpCbFQpAMO8c8cJeUAoe8hV5x7Ctqk.png

Does not match that shown incorrectly on the "Print Receipt", it looks like it is printing the month number instead of the day number.

e2lFOkTUvFN8XvGsrbFuLtqX4MBtzXkShdy2eDmf.png

The "Ordered On" date on the "Order Details" Page is correct, the "Print Receipt" order date is not.


espindav ( ) posted Wed, 01 March 2023 at 9:09 PM
lauraguo posted at 4:22 PM Mon, 13 February 2023 - #4455815
espindav posted at 4:09 PM Mon, 13 February 2023 - #4455812

In the orders listing for our accounts will you be putting back the ability to hide the detail of the order so we can have only the list of orders.ย  That feature made it easier to navigate to the wanted order so that we can click on the order number to the detail of the order when we find it.

I see, thank you for the feedback. I can't say for certain what we'll do for that (team decision, not mine) but I'll definitely pass this feedback on.
I saw that you were able to do this.ย  Thanks


espindav ( ) posted Wed, 01 March 2023 at 9:11 PM
oaiki posted at 2:54 PM Wed, 1 March 2023 - #4457335

I hate Month End, accountants always on my back ...

Problem:

The "Ordered on" the order detail

TH96AKr1gxLpCbFQpAMO8c8cJeUAoe8hV5x7Ctqk.png

Does not match that shown incorrectly on the "Print Receipt", it looks like it is printing the month number instead of the day number.

e2lFOkTUvFN8XvGsrbFuLtqX4MBtzXkShdy2eDmf.png

The "Ordered On" date on the "Order Details" Page is correct, the "Print Receipt" order date is not.

Yes, this is also happening to me.


CHMedia ( ) posted Thu, 02 March 2023 at 3:53 PM
mausel posted at 11:56 AM Mon, 27 February 2023 - #4457098

Store Credit could now be used, BUT:

Indicated and available Store Credit is WRONG

Pls see attached screenshots from my vendor controls and from attempted purchase/checkout6F46rqnlXMMmXnQ6mddPLQc0ZrsB8NU1n8RfJr3k.pngaKUpdZHgWOXXb1OFlW1MNQGzwII1XPAMvpithlSU.png

I believe that this is resolved. Let me know if you have any concerns.


cadman ( ) posted Fri, 03 March 2023 at 3:41 PM
Making sure we are fair.ย  We come on here to voice concerns about what is not to our liking or maybe needs o be fixed.ย  We also need to come here to let the Rendo folks know that they have done a great job at addressing these issues.ย  I don't know about anyone else, by the items and concerns I addressed have all been fixed and I am grateful.ย  For me, the store is running like a well spinning top!ย  Thanks guys for all of the improvements!!ย  Job well done!


CHMedia ( ) posted Fri, 03 March 2023 at 6:21 PM
cadman posted at 3:41 PM Fri, 3 March 2023 - #4457528
Making sure we are fair.ย  We come on here to voice concerns about what is not to our liking or maybe needs o be fixed.ย  We also need to come here to let the Rendo folks know that they have done a great job at addressing these issues.ย  I don't know about anyone else, by the items and concerns I addressed have all been fixed and I am grateful.ย  For me, the store is running like a well spinning top!ย  Thanks guys for all of the improvements!!ย  Job well done!
Thank you for reaching out! I will pass this along to the developers.


oaiki ( ) posted Fri, 03 March 2023 at 9:06 PM

espindav posted at 9:11 PM Wed, 1 March 2023 - #4457353

oaiki posted at 2:54 PM Wed, 1 March 2023 - #4457335

I hate Month End, accountants always on my back ...

Problem:

The "Ordered on" the order detail

TH96AKr1gxLpCbFQpAMO8c8cJeUAoe8hV5x7Ctqk.png

Does not match that shown incorrectly on the "Print Receipt", it looks like it is printing the month number instead of the day number.

e2lFOkTUvFN8XvGsrbFuLtqX4MBtzXkShdy2eDmf.png

The "Ordered On" date on the "Order Details" Page is correct, the "Print Receipt" order date is not.

Yes, this is also happening to me.

Yay! this is fixed the beancounters left mumbling profanities and I had a little dance round my cage.

Thank you



Richard69 ( ) posted Fri, 03 March 2023 at 11:36 PM

I'm trying to place an order but when I click the place order button all I get is an error

Something went wrong! Please correct the following error(s) and try again

  • The country field is required.
  • The region field is required.

The fields are filled in I even filled them in again but I still get the same error.


crapetoin ( ) posted Mon, 06 March 2023 at 4:10 AM

i am aware that i could go to a vendor's gallery and hit 'Credits', but that will give me all images that credit that vendor rather than sifting out a specific product.



EVargas ( ) posted Mon, 06 March 2023 at 8:44 AM

@crapetoin, in the product page, there is a menu at the bottom, click "gallery", I believe that is what you are looking for (?):


Description |ย  ย ย  Promo Credits| ย ย ย  Gallery |ย  ย ย  More Items |ย  ย ย  Reviews (0)


EVargas.Art


CHMedia ( ) posted Mon, 06 March 2023 at 9:15 AM
Richard69 posted at 11:36 PM Fri, 3 March 2023 - #4457563

I'm trying to place an order but when I click the place order button all I get is an error

Something went wrong! Please correct the following error(s) and try again

  • The country field is required.
  • The region field is required.

The fields are filled in I even filled them in again but I still get the same error.

Your issue has been reported to our issue tracker. Thank you for reaching out.ย 


CHMedia ( ) posted Mon, 06 March 2023 at 12:57 PM
Richard69 posted at 11:36 PM Fri, 3 March 2023 - #4457563

I'm trying to place an order but when I click the place order button all I get is an error

Something went wrong! Please correct the following error(s) and try again

  • The country field is required.
  • The region field is required.

The fields are filled in I even filled them in again but I still get the same error.

We were unable to replicate the issue. Can you proceed to purchase now? Do you have any other information? Maybe sitemail me a screenshot?


oaiki ( ) posted Wed, 08 March 2023 at 7:46 AM

A rounding Issue?

Order #113949286 2023-03-08

3DnkWHsSNM0zmrL02uMskbsKeRuUfaLGnj2jCCqZ.png

My Beancounter is a fiery red-head, if you want to picture her reaction when she saw this, imagine Mt. Etna in full erruption ...

Should be $119.65, the extra penny is probably due to using the computed discounted item prices and not their invoiced value


oaiki ( ) posted Wed, 08 March 2023 at 8:06 AM ยท edited Wed, 08 March 2023 at 8:06 AM

Not getting full Reward Points

Order #113949286 2023-03-08

BXAQQ6dOexmRGEmPJQIUBylfvcvdF5r56r27jLt4.png

5KY2K0mHPfrgFZG2hOkYYRhYpA6OFBxp8HhjbtLh.png

qJ5IMUc5FbppV7sMr18mv3WoB5jadK9xNrdGPbox.png

Reward points seem to be being awarded on the basis of 5 per $1 instead of the Prime 7 per $1


CHMedia ( ) posted Wed, 08 March 2023 at 3:50 PM
oaiki posted at 7:46 AM Wed, 8 March 2023 - #4457928

A rounding Issue?

Order #113949286 2023-03-08

3DnkWHsSNM0zmrL02uMskbsKeRuUfaLGnj2jCCqZ.png

My Beancounter is a fiery red-head, if you want to picture her reaction when she saw this, imagine Mt. Etna in full erruption ...

Should be $119.65, the extra penny is probably due to using the computed discounted item prices and not their invoiced value

I have reported both of your issues to our issue tracker. Thank you.


oaiki ( ) posted Fri, 10 March 2023 at 5:59 AM
CHMedia posted at 3:50 PM Wed, 8 March 2023 - #4457954
oaiki posted at 7:46 AM Wed, 8 March 2023 - #4457928

A rounding Issue?

Order #113949286 2023-03-08

3DnkWHsSNM0zmrL02uMskbsKeRuUfaLGnj2jCCqZ.png

My Beancounter is a fiery red-head, if you want to picture her reaction when she saw this, imagine Mt. Etna in full erruption ...

Should be $119.65, the extra penny is probably due to using the computed discounted item prices and not their invoiced value

I have reported both of your issues to our issue tracker. Thank you.
Both issues seem to be fixed, Thank you


RAGraphicDesign ( ) posted Tue, 14 March 2023 at 2:11 PM

Hi,

Today I uploaded a "free". I have not been able to choose the figure to which it is dedicated: Kids 4. There are also many other figures missing...

Thanks !

My Store

My Freestuff



CHMedia ( ) posted Tue, 14 March 2023 at 4:46 PM
RAGraphicDesign posted at 2:11 PM Tue, 14 March 2023 - #4458429

Hi,

Today I uploaded a "free". I have not been able to choose the figure to which it is dedicated: Kids 4. There are also many other figures missing...

Thanks !

I have been informed that Kids 4 is an older Daz product. It is no longer available as a figure option on Renderosity. You can add it to the description or read me.


RAGraphicDesign ( ) posted Wed, 15 March 2023 at 5:10 AM
CHMedia posted at 4:46 PM Tue, 14 March 2023 - #4458448
RAGraphicDesign posted at 2:11 PM Tue, 14 March 2023 - #4458429

Hi,

Today I uploaded a "free". I have not been able to choose the figure to which it is dedicated: Kids 4. There are also many other figures missing...

Thanks !

I have been informed that Kids 4 is an older Daz product. It is no longer available as a figure option on Renderosity. You can add it to the description or read me.
Thanks for the clarification.
While I was loading the "free" I also noticed that the old versions of Poser are no longer available: even Poser 9 ....

My Store

My Freestuff



CHMedia ( ) posted Fri, 17 March 2023 at 3:57 PM
RAGraphicDesign posted at 5:10 AM Wed, 15 March 2023 - #4458481
CHMedia posted at 4:46 PM Tue, 14 March 2023 - #4458448
RAGraphicDesign posted at 2:11 PM Tue, 14 March 2023 - #4458429

Hi,

Today I uploaded a "free". I have not been able to choose the figure to which it is dedicated: Kids 4. There are also many other figures missing...

Thanks !

I have been informed that Kids 4 is an older Daz product. It is no longer available as a figure option on Renderosity. You can add it to the description or read me.
Thanks for the clarification.
While I was loading the "free" I also noticed that the old versions of Poser are no longer available: even Poser 9 ....
It's no longer available as well I believe.


niceshoez ( ) posted Fri, 17 March 2023 at 7:40 PM

Hi!

I used to be able to see items I purchased in my purchased items regardless of their status of 'Live' or 'Unavailable' . Now i can no longer view my 'Unavailable/Unviewable' status products which is an issue with me because if i can't see the product page in its totality, it means i have to download it and install it just to see what it's like. I hope you bring back the viewing of no longer available items in purchased area back. Thanks!

lLNT6n2gh3G8ejbuhyIIJj8tH2NYxxWKjvLcnSLD.jpg


RAGraphicDesign ( ) posted Sat, 01 April 2023 at 6:12 AM

And also this year we have an April fish...?

Stop tamildhool01

My Store

My Freestuff



CHMedia ( ) posted Mon, 03 April 2023 at 10:02 AM
niceshoez posted at 7:40 PM Fri, 17 March 2023 - #4458904

Hi!

I used to be able to see items I purchased in my purchased items regardless of their status of 'Live' or 'Unavailable' . Now i can no longer view my 'Unavailable/Unviewable' status products which is an issue with me because if i can't see the product page in its totality, it means i have to download it and install it just to see what it's like. I hope you bring back the viewing of no longer available items in purchased area back. Thanks!

lLNT6n2gh3G8ejbuhyIIJj8tH2NYxxWKjvLcnSLD.jpg

I have reported your inquiry to our issue tracker.


lauraguo ( ) posted Wed, 05 April 2023 at 9:45 AM ยท edited Wed, 05 April 2023 at 9:48 AM

Regarding the opening in new tab issue from way earlier:

We've added a setting (Click your profile pic in top right, then Settings > Marketplace) for opening products in a new tab. The default is for them to not open in a new tab, but you can change that setting if you prefer products opening in a new tab.

This only applies to products displayed in the "tile" formats:

J49xHSmAjgWuElUBj2MVMmeWsZWQBIsQ65kpz2Qb.png

y4Rash7tRFBRuQxiJHciMufyCtGqdoj35JPvIFy4.png



niceshoez: You should now be able to view deleted products that are no longer available for purchase.


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