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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Reward Code Not Applying to Purchase

goldie opened this issue on Apr 30, 2023 · 6 posts
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goldie ( ) posted Sun, 30 April 2023 at 12:30 PM · edited Fri, 22 November 2024 at 2:51 PM

Would like to purchase a Rhiannon product while it's on sale.  Tried applying my $5 Reward code, but it did not work.  A little assistance please :)

goldie ( ) posted Sun, 30 April 2023 at 12:32 PM

Forgot to mention that I did use the code as a "Gift Certificate."

CHMedia ( ) posted Mon, 01 May 2023 at 9:45 AM

Goldie,

Did you click the green plus icon after entering the code?

goldie ( ) posted Mon, 01 May 2023 at 3:50 PM

Yes, I did click the green plus icon after entering the code.

lwperkins ( ) posted Fri, 19 May 2023 at 9:16 AM

I'm having the same problem--converted rewards points to a gift cert, hit the plus and selected the number of the cert--but then the processing order just spins. At least it doesn't kill the certificate, but the sale doesn't resolve.

/I hope Goldie's issue was resolved!

goldie ( ) posted Fri, 19 May 2023 at 2:08 PM
lwperkins posted at 9:16 AM Fri, 19 May 2023 - #4465777

I'm having the same problem--converted rewards points to a gift cert, hit the plus and selected the number of the cert--but then the processing order just spins. At least it doesn't kill the certificate, but the sale doesn't resolve.

/I hope Goldie's issue was resolved!

Nope, not resolved.  Not a peep either from Rendo tech to resolved the issue. Not a browser issue--tried 3 different browsers. 

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