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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 12 6:10 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Email deliverability issues

jennblake opened this issue on Jun 08, 2023 · 4 posts
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jennblake ( ) posted Thu, 08 June 2023 at 11:22 AM · edited Mon, 09 December 2024 at 12:27 PM
We are experiencing an uptick in email deliverability issues to certain gmail accounts. We are going to investigate possible solutions to those and/or improvements to the suppression system. In the meantime, please whitelist the following mailboxes in your gmail account:

Vendors should probably whitelist these as well:


Thank you.

Jenn

Miss B ( ) posted Thu, 08 June 2023 at 4:35 PM

Thanks for letting us know about this Jenn.  I have 3 Gmail accounts, but you folks are only involved with one of them, so will make these updates shortly.

_______________

OK . . . Where's my chocolate?

Butterfly Dezignz

Raindroptheelf ( ) posted Fri, 09 June 2023 at 3:05 PM · edited Fri, 09 June 2023 at 3:11 PM

Yes, I got a site mail reg my email could not be reached.

Whitelisted the first 3 :)


RFreise ( ) posted Tue, 08 August 2023 at 5:15 PM · edited Tue, 08 August 2023 at 5:18 PM

I have all three whitelisted and am not getting emails for purchases, forums, or for vendors and galleries that I watch

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