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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)

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Subject: made a purchase and got a grabbag which is a texture set

Amaranth opened this issue on Oct 28, 2023 · 15 posts
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Amaranth ( ) posted Sat, 28 October 2023 at 6:05 PM · edited Sun, 22 December 2024 at 8:59 PM

I made a purchase and got a grabbag which is a texture set so my grabbag is useless unless I buy that other thing. 

Not happy 


Amaranth3D

APlusDesign ( ) posted Sun, 29 October 2023 at 11:16 AM

I got the same thing - a texture set for a dress I don't own. I thought grab items should be standalone items. Is there a member of staff that could look into this?

ShaniaB ( ) posted Mon, 30 October 2023 at 9:10 AM

Hello,

Would either of you mind linking to the texture product that was given? We will have staff look into this and remove that from the grab bags. 


Amaranth ( ) posted Mon, 30 October 2023 at 9:16 AM

Hi Shania,

Thank you for looking into this. It was this texture set https://www.renderosity.com/marketplace/products/145143/instyle-dforce-witch-of-the-woods-g8f



Amaranth3D

ShaniaB ( ) posted Mon, 30 October 2023 at 11:07 AM

Hey Amaranth,

We've removed that from the grab bag, as well as any other texture add-ons of that nature. You should not run into this issue anymore. If you find others, let me know and we'll remove those too.

Thanks for bringing this to our attention! 


APlusDesign ( ) posted Mon, 30 October 2023 at 11:36 AM
ShaniaB posted at 9:10 AM Mon, 30 October 2023 - #4477023

Hello,

Would either of you mind linking to the texture product that was given? We will have staff look into this and remove that from the grab bags. 

Thank you Shania!

This is the one I got: https://www.renderosity.com/marketplace/products/144981/instyle-dforce-bewitching-gown-g8f

Are we going to get a different item for the BOGO since we were both given texture sets we can't use?



Amaranth ( ) posted Mon, 30 October 2023 at 12:51 PM

Yes that is my other question are we getting a replacement?


Amaranth3D

fred333 ( ) posted Mon, 30 October 2023 at 1:20 PM

A pity that gown and texture set aren't available for V4 in Poser - looks very nice.

Amaranth ( ) posted Tue, 31 October 2023 at 4:59 AM

@APlusDesign 

I guess we need to open another ticket for a replacement.


Amaranth3D

APlusDesign ( ) posted Tue, 31 October 2023 at 8:44 PM
Amaranth posted at 4:59 AM Tue, 31 October 2023 - #4477075

@APlusDesign 

I guess we need to open another ticket for a replacement.

Hmmm, probably a good idea. I'm going to send in a ticket, and you can do the same. Hopefully it can be resolved

On another note - Happy Halloween! :)

APlusDesign ( ) posted Tue, 31 October 2023 at 8:44 PM
fred333 posted at 1:20 PM Mon, 30 October 2023 - #4477044

A pity that gown and texture set aren't available for V4 in Poser - looks very nice.

It is pretty isn't it? :)

ShaniaB ( ) posted Thu, 02 November 2023 at 10:36 AM

Both of your orders have been corrected. You should both now have a standalone item to use with your creations. Let me know if there is anything else I can do to help.

ShaniaB.


Amaranth ( ) posted Thu, 02 November 2023 at 1:54 PM

Thank you very much ShaniaB


Amaranth3D

APlusDesign ( ) posted Thu, 02 November 2023 at 9:08 PM

Thank you so much Shania! Really appreciate your help with all of this :)

ShaniaB ( ) posted Mon, 06 November 2023 at 3:53 PM · edited Mon, 06 November 2023 at 3:53 PM

No problem at all guys! I'm glad to have been able to help you both :) 

Let me know if there is anything else I can do to help.


Sincerely,

ShaniaB.


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