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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 15 12:48 pm)

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Subject: Instore Purchases are disabled at this time.

APlusDesign opened this issue on Jul 03, 2024 · 3 posts
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APlusDesign ( ) posted Wed, 03 July 2024 at 10:08 AM · edited Thu, 14 November 2024 at 10:49 PM

So...I was going to buy some stuff before the sale ended today but I'm getting a 'Instore Purchases are disabled at this time' once I go to checkout. When will purchases be back up and running? I assume this means I can't buy anything right now but I really want to get it before the sale ends today...

msansing ( ) posted Wed, 03 July 2024 at 10:55 AM
Site Admin
APlusDesign posted at 10:08 AM Wed, 3 July 2024 - #2988390

So...I was going to buy some stuff before the sale ended today but I'm getting a 'Instore Purchases are disabled at this time' once I go to checkout. When will purchases be back up and running? I assume this means I can't buy anything right now but I really want to get it before the sale ends today...

Hey there - I believe that is because you're listed as a vendor and we are in the middle of processing payments. You should still be able to make a purchase just not with instore credit. Instore Purchases will be turned back on after payments are processed in a few hours. Please let me know if you still are having difficulties making your purchase. 

APlusDesign ( ) posted Wed, 03 July 2024 at 10:59 AM
msansing posted at 10:55 AM Wed, 3 July 2024 - #4487010
APlusDesign posted at 10:08 AM Wed, 3 July 2024 - #2988390

So...I was going to buy some stuff before the sale ended today but I'm getting a 'Instore Purchases are disabled at this time' once I go to checkout. When will purchases be back up and running? I assume this means I can't buy anything right now but I really want to get it before the sale ends today...

Hey there - I believe that is because you're listed as a vendor and we are in the middle of processing payments. You should still be able to make a purchase just not with instore credit. Instore Purchases will be turned back on after payments are processed in a few hours. Please let me know if you still are having difficulties making your purchase. 
Ooooooooh! Okay, cool! I don't need store credit at this time for my purchase so I went ahead and checked out and it appears to have worked fine. Thanks for the clarification! :)

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