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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Creditcardproblem continues

thgeisel opened this issue on Feb 19, 2002 · 8 posts
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thgeisel ( ) posted Tue, 19 February 2002 at 12:50 AM · edited Sat, 09 November 2024 at 11:55 AM

Please help!! Cant buy from the shop.Mastercard from outside US!!

pmoores ( ) posted Tue, 19 February 2002 at 9:45 AM

No doubt you'll get a anwser from the admins shortly but same thing applies to me. Ill be making a fair sized purchase in the next few days myself. What I had to do was go through the motions of buying. Appears the purchase info does get saved even when the Mastercard fails to process. Called them directly last time and manually completed the order. Think emailing directly may have the same effect.


thgeisel ( ) posted Tue, 19 February 2002 at 10:05 AM

They told me to place my order by email, did it yesterday, but no response till now :-(

vette ( ) posted Tue, 19 February 2002 at 2:32 PM

I am working on them and hope to wrap up all purchases by tonight. We are still working with the processor to fix the problem. They are already tired of hearing from us. If it was something that we could fix it would have been done by now, be assured. thanks, yvette

thgeisel ( ) posted Tue, 19 February 2002 at 3:38 PM

Thank you very much for your help. Im sorry that there are such problems and that i make such work:-(( Hope you get the problems fixed .

vette ( ) posted Fri, 22 February 2002 at 10:12 AM

The problem with international mastercards has been resolved. If you notice any more problems please let us know and email store@renderosity.com We appreciate your patience with us through this process. yvette

thgeisel ( ) posted Fri, 22 February 2002 at 11:55 AM

Thanks Yvette for your helphappy dance and a jump to the store :-))

vette ( ) posted Fri, 22 February 2002 at 3:29 PM

You and me both (doing the happy dance that is ;)

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