As much as I love the Poser product I can honestly say that I am not overwhelmed with confidence when it comes to the customer service/support provided by Curious Labs. It appears to be non-existant. I've had Poser 4 since it first came out and the Pro Pack as well. There has been a long existing problem with exporting OBJ files from P4/PP into Bryce. I started with Corel and their newsgroup. I found that I did not have the problem if I used Poser without the Pro Pack. So, I addressed my question to Curious Labs. I got some initial suggestions, which did not work. I asked what is the difference between exporting from Poser on it's own and with the Pro Pack? Still have not heard back from them. This was not days or weeks ago but months. I figured they don't know, don't want to say or just have the worst, most clueless tech support on the planet. I wrote it off, figuring I would never get an answer and still haven't. I'm excited to see that Poser 5 is coming out and not wanting to "cut off my nose to spite my face" decided to order the upgrade. According to their web site, they don't charge your account until they are ready to ship. My account has been charged, however, no email telling me the product has been shipped. With no ship date specifically defined, I thought I would call their Customer Service to see if it shipped. Yea, right. Good bloody luck. There is no number that I have been able to find for them. I would email, but well, since I haven't heard back in months on my last one, you can see how my confidence in a reply might not quite be there. If I'm just in idiot mode and missed the number, could someone post a link to it. If I'm not crazed does anyone know of or have a number? I find a lack of customer service a bit disconcerting and doesn't inspire me with a great deal of confidence.

(831) 462-8925

If you look under "company" they give some phone numbers on the Curious Labs webpage: Please call the Curious Labs main line during regular business hours 9 am to 5 pm Pacific standard time. 831-462-8901 Call the Curious Labs hotline for regular updates about news and info on Curious Labs and Curious Labs products. 831-462-8222 I haven't had your problem with getting a response back from Curious Labs, by the way. I've had my questions answered pretty quickly, or the person has admitted that they needed to research the problem more thoroughly. I've not been unhappy so far...which is unusual because I'm usually the ones whose account gets messed up (this is in life in general...not this specifically). Hope this helps.

First, we say on the presales info for Poser 5 that your card WILL be charged at the time of order and that you should place the only thing in your cart. This is a non-standard issue for our store and orders are not processed in the normal way. Here is the quote from our website: "Limited time pricing offers. Offers available only through the Curious Labs Web Store. International prices may vary. Offers are not available in all countries. These are hard goods only; no electronic software download qualifies for these special offers. Please preorder Poser 5 separately or your other goods will be put on hold until Poser 5 ships. Preorders will be charged in full. California residents will be charged the appropriate sales tax. All sales are final. Poser 5 is scheduled to ship no later than September 15th 2002." Curious Labs is darn proud of their customer service and tech support. Kupa, Rylan, Anthony and I are constantly on this forum trying to answer every question that comes up, as quickly as we can, as well as trying to answer every range of question with Al in tech support via email to sales@, service@, tech@, info@, careers@, etc. You can do a search for messages posted by Kupa, Nosfiratu, krazik or Starlet and see numerous posts that are service related that prove our existence. Yes, there are areas we fall short and our response times vary. I cannot tell you what happened in your case. A lot of times we reply and emails bounce back to us with no reason why, leaving the customer to believe we did not reply at all and us with no way to contact you. Our website has many of the answers you are looking for, but sometimes it is easier to email. If you don't get an answer, please email again. We experience a very incredibly high volume that is unbalanced to our resources available and very rarely emails slip through. The 8925 number is our fax number. 8901 is our main number, 8902 our tech support line but you may have to leave a message and receive a return call. Like I said, our current volume is unbelievable. I have been in this job for 2 years now and feel that I have made this position into something far beyond customer service. I love my customers and will do anything I can to make them happy because I want them to love this company and product as much as I do. I have put my email address up here time after time, and know it gets buried fast, but here it is again. EMAIL TORI/STARLET AT CURIOUS LABS WITH CS PROBLEMS: service@curiouslabs.com. I WANT TO HELP YOU!!! If I can't give you the answer, I will track it down or find the place to send you to. I hope I can change your mind about the existence and quality of support that Curious Labs offers...

quixote - thanks! dialyn - when I had looked yesterday, I saw fax but not regular number. I definitely would have called. Thanks! starlet - It sounds like you're the exact person I have been looking for! Okay, first up, my bad, I didn't read the right area on the charging for P5 upgrade. My apologies on that. When I'm wrong, as painful as it may be, I have learned to admit it and will apologize accordingly. Although I have been here a while now, I was familiar with only one person that worked for CL. As goofy as this may sound, I just felt funny about emailing or IMing the president of the company. I have experienced the same as you guys, bouncing emails and such. I usually use my yahoo account, but they do have email issues, same as any other place and it very well could have bounced. As someone who works in tech support myself, I tend to be very critical of the field in general. I have had open calls for many days as I beat up programmers and third level support for solutions to my customer's problems, and yup, there are some weird ones. And yes, I can apprciate high call volumes. Those are the days where you eat lunch at your desk, and hope you get a chance to hit the ladies room. I appreciate your willingness to step up to the plate for me. The fact that you did this is showing me that there is someone at CL who the words Customer Service have meaning. My problem is stated above in my first post. What is the difference in exporting OBJ files out of P4 and P4/PP? If you prefer, I will email it in to you. When I use the PP, I can't import into Bryce, when I don't, I can, no problem, same file. Thanks for "coming to my rescue". Now, if you can whisper quietly when P5 is shipping..... ;-)

Attached Link: http://www.renderosity.com/messages.ez?Form.ShowMessage=680087

Shadowcat - thanks! I did try those before. It's not working for me.

If these methods aren't working then there is probably something else wrong. So let's put you through the paces, to find out what the problem is exactly. Take screenshots if & when something doesn't go right 1. start poser & load something simple (the baseball cap from clothing props) 2. export the item, make sure you don't export the universe or the ground plane, you only want the baseball cap. 3. uncheck all of the option boxes 4. load the .obj in UVmapper and then save the model (if you don't save it, then it won't work) rename if ya want (good habit) 5. start up bryce & import the .obj

Attached Link: http://www.fignations.com/jelisa/tutorials/propack.html#badmedia

-dar